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The customer ordered 23 items and after the parcel was delivered about 2 weeks later, he claimed that unable to find two kinds of goods (a total of 11 items). This shipment has purchased extra insurance with Canada Post and they can assure you that the package was delivered safely, and non-damaged.

Despite Amazon indicating I currently do not need to do anything. But as experienced, once the customer makes an A-Z claim, they will very soon decide to refund the customer and take the funds away from my account. Amazon never cared about the seller's side even if the claim was false or scam intended.

I believe the claim is false and a scam too. Because 23 items are packed in the carton, how come the 11 items are missing but the carton is non-damaged and USPS has no damaged report?

As an Amazon Seller for many years, not counted cases of false claims cases including 'delivered but said non-received, 'received but said no more needed, and Goods in correct colour but saying incorrect colour...... For all of those false claims, Amazon made refunds for all cases without our agreement. and the customers never return the goods on my request.

As an Amazon Seller, it is no peace of mind to do business because I am worried any purchaser may make a false claim to steal my money through Amazon. Not lost the money, but also lost the goods ( because they never returned) and the shipping fees. As other Sellers expressed, I also sold my goods through ETSY and others are very safe and not worried about the scams and false claims.

I write this here is seek help for such false claims and scams. What can I do? Will Amazon help the Sellers in such a predicament situations?

Is anyone else getting text messages about your amazon OTP the verification code. I just woke up to 5 of them on my phone.

This is unfair as 2 debit cards have been debited.

There's no option for an appeal also. The agent I spoke with via the call me now wasn't helpful.

Please help

Hello,

I received a mail below. I also made a video call, I presented the documents, but my account was opened, but I became suspended again and this mail came. I did not understand what you want from me. I sent all of them, identity, passport, but still the account was not opened. what should I do ? Could you help me?

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com

Falsely accused of review manipulation. Can't appeal. Have 30K stuck at Amazon.

They said I need to pass a video interview and the wait time is 15-18 mins. I've been waiting for someone to join for 4 hours now. I need help asap.

MODERATORS, I NEED HELP WITH CASE ID 15529565261, PLEASE. IT COUNTED AGAINST OUR ODR BY ERROR, AND ALL I GET IS TEMPLATES THAT DONT HELP AT ALL. @Seller_ovM5p622oIbGp@Seller_q5VULSdzfEHW0

Hello experts and moderators, on March 20 i received a notification that my account was deactivated due to "-- To provide inaccurate information to Amazon or our customers".

I have made appeals and responded to every instructions that was received on account health page. I provided all supporting documents to prove that i did not provide any inaccurate information but it is still getting denied. I am tired and have no idea how i can prove this that i did not provide inaccurate information.

I have asked moderators as well to help me what exactly i need to provide because there is no exact document that has been asked.

Any kind of help and insights from moderators would be highly appreciated. Note that i have followed all kind of self-assessment questionnaire that previous moderators suggested and no issues found. Only help that i assist right now is that i need insights from the deactivation team so they can let me know where i provided inaccurate information so i can provide supporting document for that since i have provided almost everything i had e.g. supply chain documents, identity verification, business documents etc.

Thank you

Hello everyone,

My account was deactivated 4 months ago due to a verification process and they requested us to provide a utility bill. We tried that by submitting a mobile phone bill but it got rejected without any explanation, now the team thinks our account is engaged to fraud.

Now we are going to submit an internet bill but we have a question:

Which exact address the seller performance team is looking for in the utility bill? The current business address on seller central, or the address we provided during registration?

Because there is a huge discussion about this topic in forums, I read all of them. Some people say "you can update your business address to anywhere and provide a utility bill accordingly,", some others say "The address have to match with the one you provided during registration. You can't just change the business address to somewhere else where you can get another utility bill, this is not a game."

So I am so confused. The address we provided is in Wyoming and it is a virtual address so I only have a mobile phone bill for there, I do have another warehouse and internet connection but it is in Delaware. So I am going to update the address in SellerCentral, but I don't know what to do if Amazon says "I don't care, you need to prove the first address in Wyoming."

So I am stuck, guys. Please help. @Seller_OvL8C4BJWiuS9@Seller_rI7BZIczK8iAC @Seller_QYS7Alex1XIw4@Seller_guLNtDGZuva40

Hi,

I consistently getting this error message with out any reason. I contacted Amazon many times but they said we tried to change settings and we are not getting any error. I tried it on computer and phone bit stilll face same issue.

investigate your competitive price checker glitch.

Competitive price checker says the external price is 27.50. that is not accurate. I sell on my website, chewy, and amazon only. All of them are 27.99.

Amazon has 3 of my items suppressed for this and it is destroying my sales.