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discussion.She keeps ordering "non returnable goods" from me and then calls Amazon to complain and they give her back the money with a ribbon on top. I am out close to $500

She's placed orders since but I already know her info so I cancel her orders. Now Amazon is threatening account disactivation due to high cancellations....someone please help

Does the carton dimension limit (25 inches per side) applies even if they are in pallets?

I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.

If an FBM package got several tracking scans the first few days but then no longer updates at all, what happens once the promised delivery date passes? Will this be considered as invalid tracking? Late delivery? Something else?

Will I end up getting a defect if it still hasn't been delivered by the promised delivery date and never updates again?

Is there anything I can do to prevent a defect? Should I contact and/or refund the buyer? I just don't want to end up suspended over this.

Thank you

I filed two claims with fedex regarding two damage shipments. I won both claims and fedex reiumbursed me for the declared value of the items, but did not reimburse me for the freight charges. I reached out to fedex to inquire the reason why they did not reimburse me for the postage and they told me, that since is fedex express they have to pay the freight charges back to amazon, since the label was purchase using amazon shiping. I told them that amazon uses my money for the postage so that money should be reimbursed back to me. Fedex showed me to invoices indicating the payment of these freight charges back to amazon and I called amazon seller support and created a case and sent them the proof of the two invoices and they did nothing about this issue. So I feel like amazon is stealing seller's money here because if fedex reiumbursed them for the freight charges, this money should go back to my account.

#fedex #charges #reimbursement #freightcharges.

Dear Amazon Seller Support Team,

ASIN B0DXZ239CN of my product was frozen right after being listed, with the reason stated as "Needs to fix listing". When I attempt to fix the listing, the system automatically redirects me to the "Manage Compliance" page, yet there is no information whatsoever on this page. I'm extremely eager to resume the normal sale of my product as soon as possible.

@Seller_zukQNO61PzGck I'm aware that your extensive experience has been a great help to numerous sellers. Given the critical situation I'm in, I sincerely hope you can assist me. This support is of vital importance to me.

My case ID is 17257897731.

Thank you very much in advance!

I have reserved products for over one month without any reason, my stock has run out now, only waiting for a new shipment to arrive.

Please, for the love of god, help me. @Seller_s3amN64nZ4y9V @Seller_RSwABJNHpHnEZ @Seller_R6oYCnTB9O1Uy @Seller_YeWcEeTwlVO93

Case ID:17211147311

Subject:** Urgent Request for Reinstatement of Amazon Seller Account – BLUE CAT SHOP  

Dear Amazon Seller Support,  

I am urgently requesting the reinstatement of my Amazon Seller account, **BLUE CAT SHOP**, which has been blocked since **November 16, 2024**, preventing access to my funds and FBA inventory.  

### **Key Issues:**  

- **The most critical issue is that I urgently need access to my original account, BLUE CAT SHOP.**  

- I have submitted the required Section 3 documents twice and completed biometric verification.  

- Following Seller Support’s instructions, I created a parallel account (**BLUE CAT SHOP LLC**), from which I am now requesting this resolution. This has only caused confusion instead of solving the problem.  

- Despite multiple support calls, the issue remains unresolved after **three months**, significantly affecting my ability to sell and operate my business.  

### **Requested Actions (Within 48 Hours):**  

1. **Immediate reinstatement of my original account, BLUE CAT SHOP.**  

2. **Release of withheld payments.**  

3. **Reassignment of all FBA inventory to my original account.**  

4. **Complete removal of all inventory and transactions from the parallel account (BLUE CAT SHOP LLC), ensuring everything is transferred to BLUE CAT SHOP.**  

5. **Permanent closure of the parallel account (BLUE CAT SHOP LLC) once all inventory and data are successfully migrated.**  

All interactions with support have been documented. Due to the severe impact on my business, I will be posting a **public review on Google** detailing the inefficiencies and mismanagement within Amazon Seller Support. I urge you to resolve this matter immediately.  

I appreciate your prompt attention to this critical issue.  

**Sincerely,**  

[Your Name]  

[Your Contact Information]

JUAN COBUCCI,

BLUE CAT SHOP 

I have reserved products for over one month without any reason, my stock has run out now, only waiting for a new shipment to arrive.

Please, for the love of god, help me. @Dominic_Amazon @KJ_Amazon @Danika_Amazon @Seller_YeWcEeTwlVO93

Case ID:17211147311