I have already asked this question to Seller Support and this is the template they have on file.

Case ID 16699486001

1. Enroll in Amazon Brand Registry if you haven't already. Brand Registry provides you with powerful tools to protect your brand and intellectual property on Amazon.

2. Once enrolled in Brand Registry, you can use the Report a Violation tool to report unauthorized sellers or potentially counterfeit products. This tool allows you to submit detailed information about the issue, including the ASINs affected.

3. Provide as much evidence as possible when reporting the violation, including the screenshot you mentioned and any other relevant information that demonstrates you are the rightful brand owner and that these offers are unauthorized.

4. If you're already enrolled in Brand Registry, you can access these tools through your Brand Registry account.

5. Additionally, you may want to review your distribution agreements and ensure that your products are not being sold to unauthorized parties who might be supplying Amazon retail.

So based on what Amazon recommends, it looks like I have to report Amazon retail via Brand Registry. I have done so through trademark infringement as it just requires an explanation and no test buy. Hopefully it works.

But I was wondering if this has happened to anyone and what you did about it?

I'm so hopeless. Does anyone have any idea?

My product was assigned to a wrong category, I opened many cases, and it didn't work.

I also tried uploading a flat file and changing it like that, but it also didn't work.

Last time I even opened a very detailed case with many photos showing the usage of the product, many explanations, and various proofs, and it still didn't work.

I can't see any reason why my product is related to the wrong item type, when it is totally irrelevant. I am truly hopeless. Can anyone help me?

Thanks a lot

Dear Amazon, when a seller is the manufacturer, the Brand Owner in Brand Registry, has Transparency, and doesn't sell on other online platforms, the idea that your "machine learning model" is "observing more competitive prices" somewhere else is absurd. Your magical "machine learning model" is actually looking at the prices of old listings from liquidators and counterfeiters for the ASIN; this is called "hallucination" in machine learning and it's a very amateur mistake. There is no way that the product would be sold for the top secret Featured Offer price that you think you're calculating, because when the manufacturer (me) and the only legitimate seller (me) won't sell at this price, then the top secret Featured Offer price calculated by Amazon is fictional, like a unicorn. This ASIN is effectively not going to be sold, ever, which just means that Amazon won't get its Referral Fee. Amazon, you need stop being so amateur in your application of AI because your mistakes have real-world consequences on actual sales.

Hello,

My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.

I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.

As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.

This delay now means I will miss out on the holiday peak sale period.

ASIN: B0DCTDTGRJ Case ID: 16013711301

Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.

Thank you!

We can see on some of our listings that for some sellers on that listing, Amazon offers a "Discount provided by Amazon".

If we set our price for that item in a certain span, we can also get that discount.

Is there a way to find out which of our listings are affected bye this, and in what price span Amazon offers these discounts?