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Seller_guPeMXBrBxqyU∙
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Seller_guPeMXBrBxqyU∙
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Seller Solstice Celebration: Amazon Firsts Trivia
by Seller_guPeMXBrBxqyU
Amazon replied

I surely hope everyone is enjoying the Solstice Celebration as much as we are!

Today’s challenge is to test your knowledge of Amazon’s history. Don’t worry though, we reward effort here and any answer will still gain you entry into today’s drawing! And of course all your entries will proceed forward towards the final drawing for the Accelerate Experience.

On to the question of the day:

“Amazon’s current landscape is very different now then it was in the early beginnings. FBA was presented to sellers after its launch; what year did FBA fully launch?”

Provide your answer and you might walk away with a $25 Amazon gift card today! Even if you don’t win today, participating today will give you entry for the Grand Prize, a ticket to Accelerate! You can learn more in the Official Rules.

Cheers,

Jim

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Seller_adTxaa79QM905∙
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Why Amazon allows buyer leave feedback for a canceled order?
by Seller_adTxaa79QM905
Amazon replied

A buyer placed 5 orders for a same item and then canceled 5 orders.

And left the negative feedback to one of the canceled order, claim we charged him/her for returns.

Amazon refuse to remove it.

Any mod can help?

Order ID is 702-9413593-9450640

22 votes
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Seller_zNvyPMjfHvzOs∙
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De-activated Account
by Seller_zNvyPMjfHvzOs
Amazon replied

Amazon accepted a sale for our de-activated account, spent time trying to re-activate, no luck, simply loops back and does not allow input. How does Amazon accept a sale on a de-activated account? Frustrating.

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Seller_MyKcUBDWyuYYE∙
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Amazon has lost my Product and keep charging me for storage
by Seller_MyKcUBDWyuYYE

It has been over 6months that i have been trying to have amazon send me back my items which i never got the complete number and at this point i have even lost track of how many inventory i should have, now my inventory is showing 67, i have called and opened several cases and i keep getting the same response stating they will move the inventory and send it back but i never get them, they have charged me over 2thousand dollars for storage and i have been asking to get my product back. Now it is showing i have 15 available and 52 in reserved, every time i try to have the items available sent to me they keep canceling it. at this point i believe they have lost the items. How can i get out of this cos they keep pulling every card i have to get their money but no decency to send back my items. I am really frustrated at this point is this a way to me have them dispose the items so they can sell it for their gain. am just tired

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Seller_46pj8ASPGNFar∙
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import new products to Remote FBA
by Seller_46pj8ASPGNFar

I have remote FBA (from USA FBA) for MX marketplace

I've recevently added new products. Is there a way to import new product to remote FBA list? at least to get the evaluation going.

When the Remote FBA was initially set up, the system automatically imported all our existing products and systematically evaluated their eligibility. What about the new products we've just added? How can I trigger that import and evaluation process?

thank you

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Seller_l81bBlxbg8Qcv∙
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Balances
by Seller_l81bBlxbg8Qcv

I’m confused to why I keep having a negative balance when I’m clearly making over 200$ a day in sales. And every time my pay period comes I get nothing. Amazon scamming atp. Has anyone else been having this issue?

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Seller_LTNvvFJ2jqJOv∙
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A-Z Claim appeal denied. Item was delivered on time
by Seller_LTNvvFJ2jqJOv

@Seller_nS0jcFQNDLG3e @Seller_l7Jtck9jxnEA0

Long story short I hope.

Customer claims item was not delivered.

Tracking shows item was delivered on time to address provided.

I was not able to use Amazon Buy Shipping, in this instance, of course right?

Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.

Still package was delivered on time.

I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.

15 days later ... they open an A-Z saying they never got the package.

I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.

I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.

Explained this all to A-Z, of course they don't care.

I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.

I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.

Should I open a case or not.

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Seller_Hbxu9PeLk7hj5∙
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Amazon disposed all my units saying they were expired
by Seller_Hbxu9PeLk7hj5

discussion.

Hello,

Did anyone had issues where amazon disposed all their products saying they were expired?

AAmazon disposed 2572 units saying they were expired, all my products had expiry date of August 2027 which is clearly marked on each and every package. Now they are saying I did not order a bin check. How insane is that, how can I order a bin check if you tell me they are being disposed after they create a removal order themselves. I sent 3000 units just a month ago. It's just common sense why would I send expired units to amazon. I have reviews from people with pictures on of my product showing the expiry date in 2027. I would really appreciate if someone can help here.

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Seller_0sWItrov7uKqA∙
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Trademark Number Correct, Class of trademark correct. Still violation getting rejected in error
by Seller_0sWItrov7uKqA
Amazon replied

My trademark number is correct. Class of trademark is correct.

Complain ID is 16722344581.

Yet, when I report a violation, it keeps getting rejected. I escalate it and they say to send correct trademark number. The trademark is already added to my account.

The rejection message says:

The date of first use of the TM is not greater than or equal to 3 months prior to the notice submission date; therefore, we are unable to act on the notice. If you believe this decision was made in error, submit a new report with all required trademark-related information, including the date of your trademark’s first use in commerce.

The date of first use of my trademark is July 5, 2024.

I really need someone to look into this and give me more info on what is happening.

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Seller_fyTNgG9g3YgOP∙
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Brand Registry Rejected and Got Email From Amazon Developer Support Team
by Seller_fyTNgG9g3YgOP
Amazon replied

Hi everyone,

My Brand Registry enrollment application (IP Accelerator) was rejected with the following message:

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time submitting the Brand Registry enrollment form. Please note that enrollment in Brand Registry is at Amazon’s sole discretion. Any misuse of Amazon’s Brand Protection tools or suspected misconduct in the acquisition or maintenance of your intellectual property rights may lead to restrictions or removal from Brand Registry."

I submitted an appeal (CASE ID 16731493111) and updated the case with additional information a couple of times while waiting for a response (still waiting). However, I realized that the email confirmations I received after updating my case came from the Amazon Developer Support Team and not the Brand Registry team. Only the initial rejection email was from the Brand Registry.

Here’s the email I received from Developer Support:

*"Thank you for contacting the Amazon Developer Support Team!

We received your message relating to Case# 16731493111. A team member will follow up with you as soon as possible.

To contact us again about this issue, please use the Contact Us form in the Distribution Portal using the following link:

https://developer.amazon.com/help/contact-us.html?caseID=16731493111

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message."*

I'm concerned that my case might not be with the correct team. Can anyone help me understand this or advise if I need to take any action?

I hope it is okay to tag @Seller_guPeMXBrBxqyU @Seller_t9kvdr2yixQej @Seller_PIHyltK09pbl3 (Case ID 16731493111)

Thank you!

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Seller_9SSu5tEpyS6Bs∙
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Listing Deactivated Due to Misclassification as "Sexual Enhancement/Weight Management" Supplement
by Seller_9SSu5tEpyS6Bs
Amazon replied

Hello,

Our listing was recently deactivated because Amazon determined it meets their criteria for a "sexual enhancement, weight management, or sports nutrition/bodybuilding" supplement and we're missing some compliance documentation required for these supplements. However, this categorization is incorrect. Our product is specifically formulated as a PCOS supplement aimed at hormonal balance for women with polycystic ovary syndrome.

I’ve appealed several times, but the responses have been generic, with no real explanation or resolution. I opened a support case (ID: 16544684391), but after more than a week, I’m still being told the "internal team" is investigating. I’m starting to wonder if the investigation is active, as it’s very clear our product doesn’t fit the listed categories after looking at it for 10 seconds. If there are any particular keywords that triggered this, I'm happy to revisit the listing and adjust so that all information is accurate. However, I'm not getting any information/reason from the support. Only generic auto responses.

Since this deactivation has a significant impact on our business, I would greatly appreciate guidance on how to proceed. Is there any way to escalate this, or has anyone faced and resolved a similar issue?

Thank you for any help or advice!

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