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The vine reviewer did not give any supporting images, and gave a misleading and non-comprehensive review that is NOT true at all.

The review was 1 star stating.

"This thing has rounded sides, so it won't stay upright for freezing. It always falls over, and the water spills out of the mold. That makes this pretty useless, because it can't make ice."

Lets break down. Please read each and every word to understand my perspective.

1. "Rounded sides": The edges of sides are round not the sides themselves. The reviewer got the shape of the sides wrong. It rests at a base of 4.3 cm due to roundness of edges you can minus 1 cm. The base of 3.3 cm is flat. By the ways, shape and dimensions are verified by Amazon and no issues were reported regarding that. Lets exaggerate this to give reviewer benefit of doubt and say it is 2.3 cm flat, rest is curved, it still does not count as round side. Remember this is after exaggeration.

2. "won't stay upright and ALWAYS falls down": Always? Really? Speaking of physics, for a product of 80 g and dimensions 8.1*4.3*21.3cm, it should rested at an angle of more than 20 degrees to fall (tested myself). But let's even give reviewer some benefit of doubt here as well that because of rounded edges of sides it fell when it was rested on surface 10-15 degrees tilt (NOT true but lets for sake of argument assume its true). Who freezes mould at an angle of 10-15 degrees and not expecting spillage or product collapsing. Under flat surface it is impossible for product to fall down because with water, it weighs more than 80 g and center of gravity is lowered. Hence it is extremely unlikely that equilibrium is disturbed to the point it falls unless it is rested at an angle. Looks more like the issue with surface of the freezer where it is rested than the product itself.

I have tested this product myself, and this was something I never experienced. I really tried to understand the review by giving benefit of doubts, but still the review is extremely untrue.

Lastly I want to point out the fact the Vine review promises comprehensive and honest review. Neither it is comprehensive not honest.

Looks as if reviewer wanted to get the job done by writing 3 incorrect sentences because clearly it has been only 4 days since the order was shipped. Sorry for harsh tone, but I am investing my time and money to build this product from my hard earned investment. Kindy understand my frustration. I cannot describe how disappointed I am.

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My account's matrix are 100% healthy but still my Buybox eligibility offer is No . Please help me to resolve my issue so I can sell the products. @Cooper_Amazon @Danika_Amazon @Jameson_Amazon @Michelle_Amazon @Danny_Amazon @Blake_Amazon @Quincy_Amazon @Dougal_Amazon @Rose_Amazon @Jim_Amazon @Glenn_Amazon. Please review my case ID16158924491