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Seller_2SBRaMWG3ccii∙
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Seller_nidLZh9YRAbIX∙
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Seller_5DAGLw8JF6acq∙
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Seller_u9Jt81in0PPzt∙
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Seller_5HWPhkqmyqcqt∙
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Seller_O6YWkDReQ90FK∙
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Seller_2SBRaMWG3ccii∙
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Expiration Date
by Seller_2SBRaMWG3ccii
Amazon replied

Hello members!

The product which I want to send to Amazon warehouse dont have any expiration date but there is an option during creating shippment amazon require me to mentione the expiry date, My manufacturer is saying the product dont have expiry date. I have done my best many time conecting with seller central support, reading discussion... about this issue but still no result.

please share your experinces I will be happy.

1 vote
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Seller_nidLZh9YRAbIX∙
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Amazon Just Keeps Getter Crazier with Shipping
by Seller_nidLZh9YRAbIX

For starters, I have a huge problem with a lot of shipments that I sent to Amazon by USPS getting returned etc. because the centers refuse to setup delivery with USPS.

As if that problem with a company like Amazon, whose core business revolves around shipping, having fulfillment centers that do not accept USPS like everyone else does is not bad enough, and Amazon doing nothing to help or fix the problem isn't horrible beyond words, now it appears Amazon is trying to force me to send to those centers again.

I know the centers below are bad because of personal experience and these forums. Before, when a bad center came up, I was able to change the region and get a good center. Now, that doesn't work as it is always one of those below. Other tricks such as creating new shipments or putting in addresses in different countries for the ship from address are not working now either as it is always the three centers below that come up.

Does anyone have any solutions?? I have tried creating a big shipment to one of the bad centers which I of course will not send, but that hasn't worked yet either. The only thing I can think of is keep doing that and perhaps Amazon will eventually offer me different centers.

PBI3

PSC2

BNA6

3 votes
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348 views
5 replies
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Seller_5DAGLw8JF6acq∙
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IUSP is just not giving delivery appointment to my carrier.
by Seller_5DAGLw8JF6acq
Amazon replied

Hi everyone,

I am having an issue with my AWD IUSP delivery. It has been shipped and received in the USA but my freight forwarder is NOT able to get an estimated delivery date to ship them to AWD and I am not able to get an appointment. I trusted AWD in this crucial holiday season, putting all my profits into buying holiday season's inventory but just not able to get AWD to get an appointment from IUSP. I am sure IUSP would have some good reasons like capacity constraints for delaying the appointment but it has been a long time since we are trying to get an appointment. I should have had my inventory spread across all FBAs by now but sadly it has not been even allowed to be delivered yet. Please help me with getting a delivery appointment at IUSP

ID: STAR-QXEAYC73XXRWX

CASE ID 16552913531

Upon talking to Amazon Seller Support, they are simply saying that since it is not an amazon partnered carrier, there is little they can do and they will try to work with another department to see how they can help.

@Seller_RSwABJNHpHnEZ@Seller_s3amN64nZ4y9V @Seller_hme3Wbydd1ihr@Seller_YeWcEeTwlVO93 @Seller_khUF6HPR2AHxu please help. I am losing sales by each passing day and I don't know whom should I go to for help. Please help me. Please.

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24 views
4 replies
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Seller_u9Jt81in0PPzt∙
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FBA reconciling being ignored by Amazon and not paid?
by Seller_u9Jt81in0PPzt

I’ve been dealing with unresolved reconciliation cases on Amazon since the beginning of the year, and the situation has become increasingly frustrating. Despite submitting all the necessary documentation and evidence multiple times, Amazon has failed to respond to my initial cases. I waited months without any feedback, so I opened a new case in hopes of prompting a response—but now even this new case has been ignored.

The lack of communication and accountability is concerning, especially given that all requested information was provided promptly on my end. It’s beginning to feel as though Amazon may be ignoring these cases intentionally, hoping that sellers will abandon them to avoid reimbursing us for lost inventory.

Is anyone else experiencing similar issues with unresolved cases, and does anyone have suggestions for escalating these types of claims? It’s disheartening to feel that sellers are left in the dark regarding their own inventory losses. Any advice on navigating this would be greatly appreciated.

6 votes
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11 replies
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Seller_bZBB331De7JzF∙
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Inventory reserved for more than 30 days
by Seller_bZBB331De7JzF

Hello, Amazon Seller Support

I hope one of the MODs can help with the following issue.

Support case ID 16483071501. (case opened since 10/15/24)

I sent 2 boxes of products to FBA (ID:FBA18BWFL96M). They were received 10/24/2024 and the shipment was closed on October 12, 2024.

Amazon requested the SDS, it was sent and the products were classified as NON-DANGEROUS GOOD(The ASIN is a non-dangerous good and can be fulfilled by any FBA seller).

Despite this, my products are in reserved status and I have not been able to sell any.

The case is under investigation, but it is not yet resolved. I have received responses from support that the products are in transit, but they do not arrive anywhere and In the Inventory Ledger my products are in warehouse RDU4

Thanks in advance to any MODs who can help me with this.

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Seller_W4LO6d4H7y0Lo∙
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Does Amazon Steal From Us?
by Seller_W4LO6d4H7y0Lo

And I don't mean via their exorbitant fee structure...I mean literally stealing from our inventory.

Shipment ID: FBA18GXQ3FQ0 / Case Log: ID 16603671611: I provided the invoice showing three items I purchased and three items sent to FBA. Amazon claims one of those items never arrived and they investigated it, so it must be true that I did not send it, even though I physically put the three items in the box I sent to FBA and the box weighed what it should have weighed with all the correct items. "We have completed an additional check in response to your request. We have no record of receiving the following expected items."

Shipment ID: FBA18GSVR6TG / Case Log: ID 16603689471. Same thing, I provided the invoice showing the items I purchased to sell FBA and then sent those in. "The units received for this product have been automatically investigated and confirmed. Because the number of units received with this shipment are confirmed, the product is no longer eligible for reconciliation."

I cannot wait for their response on this one that closed w/ ZERO of the expected 9 items weighing a total of 16 pounds. Entering Sarcasm here, "We checked, the 16 pound box was empty. The air inside was really freaking heavy."

I translate these responses from Amazon as, "We didn't steal the items you so clearly sent to us. We asked ourselves, 'hey, Amazon, in the face of this glaring evidence that almost certainly suggests these items were sent to us, did we steal them?' and we answered 'No', so we did not steal them. Case closed."

May I suggest that all FBA shipments are video recorded when processing? I know that sounds like a hassle, but there is clearly theft going on and the only ones shouldering that burden seems to be the sellers. What percentage of sales do you recommend we put in our business plans for Amazon fraud, waste and abuse? 5 or 10%?

32 votes
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1.2K views
38 replies
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Seller_5HWPhkqmyqcqt∙
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Lost Buybox for no reason at all - metrics excellent
by Seller_5HWPhkqmyqcqt
Amazon replied

My entire inventory I've lost buybox. As of today. 0% buybox.

We are a high volume seller! 400+ orders daily.

Says "see all buying options" on any listing with no sellers on it except me.

One listing, store has 3 weeks longer shipping than me and priced higher, and beating me in buybox lol...

Something is broken today! Seeing others report in forum similar experience

Mods look at case 16610836671

Not only loss to us, but to Amazon too, customers are being shown worse offers and most likely skipping out

@Seller_nS0jcFQNDLG3e

5 votes
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275 views
26 replies
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Seller_pUe2qByB1wku4∙
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Amazon Toy Restrictions: Temporary or Permanent?
by Seller_pUe2qByB1wku4

Dear Senior Seller,

I would like to inquire about the recent restrictions placed on toy products. Given that we have existing inventory stored in Amazon's Fulfillment Centers, we are eager to understand the timeline for the lifting of these restrictions.

Please let us know when we can expect these restrictions to be lifted so we can resume selling our toy products.

Thank you for your prompt attention to this matter.

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Seller_xQAqE6K0eSCBc∙
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As investigated, the customer returned unit is in very bad condition and cannot be graded and stowed, so the unit was disposed of as per policy.
by Seller_xQAqE6K0eSCBc

As investigated, the customer returned unit is in very bad condition and cannot be graded and stowed, so the unit was disposed of as per policy.

We may dispose of any Unsuitable Unit (and you will be deemed to have consented to our action) (d) immediately if we determine that (i) the Unit creates a safety, health, or liability risk to Amazon, our personnel, or any third party

amazon did not allow me to create a removal , they decided to just charge me $1.53 and threw it away ?

What the actual

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2 replies
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Seller_O6YWkDReQ90FK∙
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On the new Manage Inventory page, what does the star signify?
by Seller_O6YWkDReQ90FK
Amazon replied

There is a small 'star' symbol next to the title on the left side of the page. I should probably know this, but I don't. What happens if you click on the star?

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4 replies
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