Here's what happened: I created an Amazon self-pickup shipment from the United States on May 24, 2024. Amazon entrusted their carrier UPS to carry this shipment. On May 25, I received a message from UPS saying that all the goods were damaged and discarded due to a traffic accident during the transportation of my shipment.

After receiving this message, I immediately contacted Amazon customer service, and the customer service told me that it was Amazon's responsibility for the damage to the Amazon self-pickup shipment, and I asked them to wait patiently for the arrival of the shipment investigation date. I believed what Amazon customer service said, but the investigation date has been delayed. My shipment originally reached the investigation date in June, but the system has been postponing this date until the shipment ended on November 16, so I could make a claim to Amazon.

I immediately applied for a claim and submitted evidence such as invoices, contracts, and screenshots of logistics information, but after Amazon's investigation, Amazon responded to me that they had no evidence to prove that my goods had arrived at their warehouse, and rejected my claim for this reason. I would like to ask: My shipment was damaged and discarded by your carrier on the way to delivery. There is no way this shipment can reach your warehouse! Is it normal for you to refuse with such a reason?

Secondly, I used the shipment claim tab to check whether my shipment was eligible for claim. The tab showed: Your shipment number FBA does not meet the requirements for investigation. Our tracking information shows that this shipment has not yet been handed over to the cooperating carrier. I feel very confused about this. What I want to know is that the logistics screenshots and the screenshots of the shipment transportation have been given to Amazon. How can you pretend not to see it? I have provided the logistics tracking track. How can you say that my shipment was not handed over to the carrier? How to explain this?

Amazon is the world's number one e-commerce company. I believe that Amazon will assume the responsibilities it should assume, so the customer service told me to wait. I can wait for half a year before making a claim. But Amazon's attitude and way of handling this issue made me very angry. If Amazon directly told me that it was not Amazon's responsibility for the loss of Amazon's self-pickup shipments during the transportation process, and thus refused the claim, I would accept it. I can only say that I am unlucky. However, Amazon rejected my claim application on the grounds that the carrier did not receive the goods and the goods did not arrive at the operation center. This is unacceptable to me. I want to get a fair and just result.

I am an honest and trustworthy seller. I hope Amazon will get better and better. Please help me investigate and solve this problem, thank you.

@Dougal_Amazon

@CR_Amazon

@Jameson_Amazon

@Dominic_Amazon

@Sandy_Amazon

We need clarification from Amazon regarding this issue...We had to open a case with SS due to the EXTREMELY long invisible promise extensions on our listings...here is what they said (after waiting a week for a response):

Our internal team provided update that your promise is delayed due to promise padding applied to your listings.

Your current OTDR is 93.75% when Target is 97%. Please maintain OTDR > 97% to avoid promise padding.

This padding will only affect promise showing on the website and not the actual promise received on the order. Order will show promise as set in Seller's shipping settings.

so Amazon....which is it...are we required to have a 90% OTDR or a 97% OTDR? WE REQUIRE CLARIFICATION FROM SOMEONE OTHER THAN SELLER SUPPORT...WHO WE ALL KNOW IS CAPABLE OF FLAT OUT LIES NOWADAYS!

Good evening, this is a point of confusion, and frustration, which is the ridiculous cost of inbound UPS auto generated labels... We ship fabric out, and typically a label cost around 15-20$ for 2 day shipping via Fedex, or even sometimes UPS...

BUT, the inbound labels auto generated by Amazon via UPS, are usually ALWAYS $40 each, and it takes up to a week or more to get the package back.. WHY???? what is the deal with this insane cost compared to shipping outbound for 2nd day at HALF THE COST... this is absurd and amazon is profiting off return label pricing as i have spoken to our UPS rep (we ship thousands of packages a month via UPS) and he stated this is an AMAZON problem and agrees the labels are over priced and marked up.

Example:

Shipping label purchase

Claims Protected

OTDR Protected

Package type: Package

Dimensions (LWH): 50.0 x 3.0 x 3.0 IN

Package weight: 6.0 LB 0.0 OZ

Shipping Label : $16.40

Total shipping cost :$16.40

11/21/2024 Shipping services purchased through Amazon 112-6699169-4513839

Billing for return postage -$40.68

THE COST OF THIS ITEM WAS 32$ TOTAL.. WE PAID 16$ TO SHIP IT OUT AND $40 TO BRING IT BACK.. THUS WE ARE OUT $56 on a pointless return with a bogus return reason..... this is THEFT

Even we have a return on a 6oz package of sample swatches, which ships for $5 or less via USPS, the return label is $20!!!!!!

I want an explanation, as this is simply theft and UPS agrees.

what gives?

It's been over14 days since the product arrived to the fulfilment center, and not a single product was received, my product ran out of store for over 2 weeks!

Customer claimed the box is empty however the item was in the box. This is not the first time happend and Amazon warranty automaticaly return me the box. Any sugestion what to do with that?