FedEx Adjustment fees inacuarate
I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.
FedEx Adjustment fees inacuarate
I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
5 replies
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
FedEx Adjustment fees inacuarate
I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.
FedEx Adjustment fees inacuarate
I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.
FedEx Adjustment fees inacuarate
I have a very similar issue, I was notified by amazon that fedex audited my freight charges for oder ID: 112-7524124-9196229. Customer entered 13x13x12 IN WEIGHT 768 Oz, Carrier audited 13x13x12 Weight 48 LB. My dimensions and weight are correct, I do not understand the charge. I entered the weight in pounds not oz, but they said I put it in oz, anyways it does not matter because 768 oz equals to 48 lbs when you do the conversion. I called fedex to inquire why for a postage that was supposed to be 35.50 went up to 171.48. and she said that the dimensions that fedex audited me for was for 13x14x12. I told her that does not make any sense because amazon sent me the same dimensions I entered, and I told her that lets pretend that my package has 13x14x12, why would they charge me 135.98 more for a single inch difference in width. She told me to get in touch with amazon and have amazon call fedex so they can dispute these charges because they couldn't give me more information since the they have a contract with amazon. I then reached out to seller support regarding this matter and they're helpless, they are just copying and pasting information and they seem to not understand that my dimensions and weight are correct. This is so fustarting.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
5 replies
5 replies
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
KJ_Amazon
Hello @Seller_xFJD7NYR07dL0 Thanks for checking in about that FedEx shipment.
I see that you submitted a dispute about this shipment and the carrier adjustment. I reviewed the dispute and am happy to let you know that it was accepted, and that the adjustment will be reversed. Please monitor your Seller Central transactions for that credit.
For future reference: please note that FedEx has strict limits for its One Rate service: 2200 cubic inches and 50 pounds. One inch can be the difference between a shipment qualifying for this lower-cost rate and being charged a higher rat
In addition, Seller Central may not show accurate carrier-audited information for a shipment. This can be found on the FedEx tracking page.
