🩺Compliance Pulse: Tell Us About Your Manage Your Compliance Dashboard Experience
Hey Sellers! Hope you are doing well today!
Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.
While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:
- Is the Manage Your Compliance page generally easy to use? What works for you?
- What challenges have you had tying to use the page?
Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!
Thank you for your time!
-Glenn
🩺Compliance Pulse: Tell Us About Your Manage Your Compliance Dashboard Experience
Hey Sellers! Hope you are doing well today!
Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.
While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:
- Is the Manage Your Compliance page generally easy to use? What works for you?
- What challenges have you had tying to use the page?
Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!
Thank you for your time!
-Glenn
6 replies
Seller_8ESHZD3bXlVUv
My experience with this is that it's supremely obtuse.
To set the scene: None of my items require compliance documentation but they get flagged via bot regularly. Nobody can tell me what terminology in my listings flags my items so I can prevent it, so I'm in here appealing fairly often.
when I submit an appeal, I choose the option that states there was an error and provide my evidence. Usually it's summed up as "look at my listing please, it's clearly not the item your system says it is". I then get one of two replies:
A - a reply stating that my item is very definitely not what I am selling, and is very definitely required to be compliant.
B - a reply telling me that I contacted the wrong team and should redirect my issue to seller support.
The only way to get this resolved takes several weeks/months and many frustrating back and forth communications. If you're curious, I can provide case numbers.
Seller_EkbLZUYSpmJEy
Interesting that after 18 hours there has been little response when the forum has had several posts on compliance issues.
The Manage Your Compliance Dashboard isn't hard to use; however, the response time while under review is an issue. In addition ... when an issue is reviewed, the results can vary depending on who reviews the issue.
We had 11 items with compliance reviews. Six of them we got through with some waiting. Two of them got stuck waiting on a review. Three of them got stuck in a loop of rejection even though they were identical in nature to the six that got approved. Had it not been for @Cooper_Amazon's help, we don't know if we would have been able to get five of the items through the system.
From our experience, we would tend to lean towards providing the compliance team with better training at first level since the outcome varies with the person who is doing the review.
Our documentation of compliance issues would be our original thread.
We can not thank @Cooper_Amazon enough for the assistance provided.
Seller_Q9mH7NlJFudzf
My products continue to be flagged for being a children's toy when it is not. I will list in the appropriate category, and then it is changed to the wrong one and deleted saying I need to upload compliance documents. When I appeal, it automatically comes back as rejected. I have tried to open cases and call. They keep telling me they are looking into it. The call was dropped and never followed back up. This has been ongoing for almost a month now.
Seller_D2Ngn0hHgGVKn
The whole entire account health and manage compliance dashboard is useless... you can follow all the compliance for your product, but then one day an amazon bot will remove your listing without any warning.... no warning in your manage your compliance, nothing you can do as a seller to prevent it. I've already provided all the documents that they requested. What would be more logical is if a bot detects something with your listing, it can show up in the manage your compliance area, then give us a chance to provide whatever amazon is requesting. Your guys review process is so slow that It can take up to a month for us sellers to get our listing back up. I'm dealing with some frustrating cases right now and haven't been able to get a moderator to help.
Seller_5n0PDAtO0V79E
My experience has been a nightmare since day 1. Flagged by bots and no one to talk with directly. The Amazon system previously failed to retain the documents uploaded. Since Circa 2023, my listing was only falsely flagged a few times and I was told not to worry. Now, it appears that Amazon implemented another compliance field requirement which was simply photos of the product (only additional requirements for my product) that were merely duplicate photos I had previously provided in the CSC & Testing documents. First, It is impossible to see what exactly is missing or required when this issue popped up. I didn't even realize there was an issue that needed to be resolved, except there was an issue with my Amazon phone app. Now, my listing has been made inactive and has been in review for 2 weeks. Nothing has changed on my end. I am now out the $$ advertising momentum and additional costs I will incur with Amazon storage due to them stranding my inventory.
🩺Compliance Pulse: Tell Us About Your Manage Your Compliance Dashboard Experience
Hey Sellers! Hope you are doing well today!
Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.
While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:
- Is the Manage Your Compliance page generally easy to use? What works for you?
- What challenges have you had tying to use the page?
Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!
Thank you for your time!
-Glenn
🩺Compliance Pulse: Tell Us About Your Manage Your Compliance Dashboard Experience
Hey Sellers! Hope you are doing well today!
Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.
While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:
- Is the Manage Your Compliance page generally easy to use? What works for you?
- What challenges have you had tying to use the page?
Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!
Thank you for your time!
-Glenn
🩺Compliance Pulse: Tell Us About Your Manage Your Compliance Dashboard Experience
Hey Sellers! Hope you are doing well today!
Today we are looking to get your insights into your experience with the Manage Your Compliance Dashboard. You can review the Manage your compliance dashboard video to get a sense of how to use it if you never have before.
While we understand that in some instances you may have delays with reviews. The focus of this pulse check is to see how you feel about the utility of the pages and work flows that make up this page:
- Is the Manage Your Compliance page generally easy to use? What works for you?
- What challenges have you had tying to use the page?
Share any and all of your stories. We will work to direct your feedback to the appropriate leadership teams. We can’t provide any updates on the results of any of your feedback, but I will ensure it reaches the appropriate folks!
Thank you for your time!
-Glenn
6 replies
6 replies
Seller_8ESHZD3bXlVUv
My experience with this is that it's supremely obtuse.
To set the scene: None of my items require compliance documentation but they get flagged via bot regularly. Nobody can tell me what terminology in my listings flags my items so I can prevent it, so I'm in here appealing fairly often.
when I submit an appeal, I choose the option that states there was an error and provide my evidence. Usually it's summed up as "look at my listing please, it's clearly not the item your system says it is". I then get one of two replies:
A - a reply stating that my item is very definitely not what I am selling, and is very definitely required to be compliant.
B - a reply telling me that I contacted the wrong team and should redirect my issue to seller support.
The only way to get this resolved takes several weeks/months and many frustrating back and forth communications. If you're curious, I can provide case numbers.
Seller_EkbLZUYSpmJEy
Interesting that after 18 hours there has been little response when the forum has had several posts on compliance issues.
The Manage Your Compliance Dashboard isn't hard to use; however, the response time while under review is an issue. In addition ... when an issue is reviewed, the results can vary depending on who reviews the issue.
We had 11 items with compliance reviews. Six of them we got through with some waiting. Two of them got stuck waiting on a review. Three of them got stuck in a loop of rejection even though they were identical in nature to the six that got approved. Had it not been for @Cooper_Amazon's help, we don't know if we would have been able to get five of the items through the system.
From our experience, we would tend to lean towards providing the compliance team with better training at first level since the outcome varies with the person who is doing the review.
Our documentation of compliance issues would be our original thread.
We can not thank @Cooper_Amazon enough for the assistance provided.
Seller_Q9mH7NlJFudzf
My products continue to be flagged for being a children's toy when it is not. I will list in the appropriate category, and then it is changed to the wrong one and deleted saying I need to upload compliance documents. When I appeal, it automatically comes back as rejected. I have tried to open cases and call. They keep telling me they are looking into it. The call was dropped and never followed back up. This has been ongoing for almost a month now.
Seller_D2Ngn0hHgGVKn
The whole entire account health and manage compliance dashboard is useless... you can follow all the compliance for your product, but then one day an amazon bot will remove your listing without any warning.... no warning in your manage your compliance, nothing you can do as a seller to prevent it. I've already provided all the documents that they requested. What would be more logical is if a bot detects something with your listing, it can show up in the manage your compliance area, then give us a chance to provide whatever amazon is requesting. Your guys review process is so slow that It can take up to a month for us sellers to get our listing back up. I'm dealing with some frustrating cases right now and haven't been able to get a moderator to help.
Seller_5n0PDAtO0V79E
My experience has been a nightmare since day 1. Flagged by bots and no one to talk with directly. The Amazon system previously failed to retain the documents uploaded. Since Circa 2023, my listing was only falsely flagged a few times and I was told not to worry. Now, it appears that Amazon implemented another compliance field requirement which was simply photos of the product (only additional requirements for my product) that were merely duplicate photos I had previously provided in the CSC & Testing documents. First, It is impossible to see what exactly is missing or required when this issue popped up. I didn't even realize there was an issue that needed to be resolved, except there was an issue with my Amazon phone app. Now, my listing has been made inactive and has been in review for 2 weeks. Nothing has changed on my end. I am now out the $$ advertising momentum and additional costs I will incur with Amazon storage due to them stranding my inventory.
Seller_8ESHZD3bXlVUv
My experience with this is that it's supremely obtuse.
To set the scene: None of my items require compliance documentation but they get flagged via bot regularly. Nobody can tell me what terminology in my listings flags my items so I can prevent it, so I'm in here appealing fairly often.
when I submit an appeal, I choose the option that states there was an error and provide my evidence. Usually it's summed up as "look at my listing please, it's clearly not the item your system says it is". I then get one of two replies:
A - a reply stating that my item is very definitely not what I am selling, and is very definitely required to be compliant.
B - a reply telling me that I contacted the wrong team and should redirect my issue to seller support.
The only way to get this resolved takes several weeks/months and many frustrating back and forth communications. If you're curious, I can provide case numbers.
Seller_8ESHZD3bXlVUv
My experience with this is that it's supremely obtuse.
To set the scene: None of my items require compliance documentation but they get flagged via bot regularly. Nobody can tell me what terminology in my listings flags my items so I can prevent it, so I'm in here appealing fairly often.
when I submit an appeal, I choose the option that states there was an error and provide my evidence. Usually it's summed up as "look at my listing please, it's clearly not the item your system says it is". I then get one of two replies:
A - a reply stating that my item is very definitely not what I am selling, and is very definitely required to be compliant.
B - a reply telling me that I contacted the wrong team and should redirect my issue to seller support.
The only way to get this resolved takes several weeks/months and many frustrating back and forth communications. If you're curious, I can provide case numbers.
Seller_EkbLZUYSpmJEy
Interesting that after 18 hours there has been little response when the forum has had several posts on compliance issues.
The Manage Your Compliance Dashboard isn't hard to use; however, the response time while under review is an issue. In addition ... when an issue is reviewed, the results can vary depending on who reviews the issue.
We had 11 items with compliance reviews. Six of them we got through with some waiting. Two of them got stuck waiting on a review. Three of them got stuck in a loop of rejection even though they were identical in nature to the six that got approved. Had it not been for @Cooper_Amazon's help, we don't know if we would have been able to get five of the items through the system.
From our experience, we would tend to lean towards providing the compliance team with better training at first level since the outcome varies with the person who is doing the review.
Our documentation of compliance issues would be our original thread.
We can not thank @Cooper_Amazon enough for the assistance provided.
Seller_EkbLZUYSpmJEy
Interesting that after 18 hours there has been little response when the forum has had several posts on compliance issues.
The Manage Your Compliance Dashboard isn't hard to use; however, the response time while under review is an issue. In addition ... when an issue is reviewed, the results can vary depending on who reviews the issue.
We had 11 items with compliance reviews. Six of them we got through with some waiting. Two of them got stuck waiting on a review. Three of them got stuck in a loop of rejection even though they were identical in nature to the six that got approved. Had it not been for @Cooper_Amazon's help, we don't know if we would have been able to get five of the items through the system.
From our experience, we would tend to lean towards providing the compliance team with better training at first level since the outcome varies with the person who is doing the review.
Our documentation of compliance issues would be our original thread.
We can not thank @Cooper_Amazon enough for the assistance provided.
Seller_Q9mH7NlJFudzf
My products continue to be flagged for being a children's toy when it is not. I will list in the appropriate category, and then it is changed to the wrong one and deleted saying I need to upload compliance documents. When I appeal, it automatically comes back as rejected. I have tried to open cases and call. They keep telling me they are looking into it. The call was dropped and never followed back up. This has been ongoing for almost a month now.
Seller_Q9mH7NlJFudzf
My products continue to be flagged for being a children's toy when it is not. I will list in the appropriate category, and then it is changed to the wrong one and deleted saying I need to upload compliance documents. When I appeal, it automatically comes back as rejected. I have tried to open cases and call. They keep telling me they are looking into it. The call was dropped and never followed back up. This has been ongoing for almost a month now.
Seller_D2Ngn0hHgGVKn
The whole entire account health and manage compliance dashboard is useless... you can follow all the compliance for your product, but then one day an amazon bot will remove your listing without any warning.... no warning in your manage your compliance, nothing you can do as a seller to prevent it. I've already provided all the documents that they requested. What would be more logical is if a bot detects something with your listing, it can show up in the manage your compliance area, then give us a chance to provide whatever amazon is requesting. Your guys review process is so slow that It can take up to a month for us sellers to get our listing back up. I'm dealing with some frustrating cases right now and haven't been able to get a moderator to help.
Seller_D2Ngn0hHgGVKn
The whole entire account health and manage compliance dashboard is useless... you can follow all the compliance for your product, but then one day an amazon bot will remove your listing without any warning.... no warning in your manage your compliance, nothing you can do as a seller to prevent it. I've already provided all the documents that they requested. What would be more logical is if a bot detects something with your listing, it can show up in the manage your compliance area, then give us a chance to provide whatever amazon is requesting. Your guys review process is so slow that It can take up to a month for us sellers to get our listing back up. I'm dealing with some frustrating cases right now and haven't been able to get a moderator to help.
Seller_5n0PDAtO0V79E
My experience has been a nightmare since day 1. Flagged by bots and no one to talk with directly. The Amazon system previously failed to retain the documents uploaded. Since Circa 2023, my listing was only falsely flagged a few times and I was told not to worry. Now, it appears that Amazon implemented another compliance field requirement which was simply photos of the product (only additional requirements for my product) that were merely duplicate photos I had previously provided in the CSC & Testing documents. First, It is impossible to see what exactly is missing or required when this issue popped up. I didn't even realize there was an issue that needed to be resolved, except there was an issue with my Amazon phone app. Now, my listing has been made inactive and has been in review for 2 weeks. Nothing has changed on my end. I am now out the $$ advertising momentum and additional costs I will incur with Amazon storage due to them stranding my inventory.
Seller_5n0PDAtO0V79E
My experience has been a nightmare since day 1. Flagged by bots and no one to talk with directly. The Amazon system previously failed to retain the documents uploaded. Since Circa 2023, my listing was only falsely flagged a few times and I was told not to worry. Now, it appears that Amazon implemented another compliance field requirement which was simply photos of the product (only additional requirements for my product) that were merely duplicate photos I had previously provided in the CSC & Testing documents. First, It is impossible to see what exactly is missing or required when this issue popped up. I didn't even realize there was an issue that needed to be resolved, except there was an issue with my Amazon phone app. Now, my listing has been made inactive and has been in review for 2 weeks. Nothing has changed on my end. I am now out the $$ advertising momentum and additional costs I will incur with Amazon storage due to them stranding my inventory.
