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New Seller Community

579K members
3.2K discussions
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New Seller Community

579K members
3.2K discussions
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Seller_4GjtS9k0cnHHv∙in New Seller Community group
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Seller_16wVem9QDMmhH∙in New Seller Community group
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Seller_ylbJPkPa956vQ∙in New Seller Community group
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Seller_jPLcuRcjk1OsR∙in New Seller Community group
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Seller_i4mwxjrFd0QhS∙in New Seller Community group
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Seller_pHT27IUPrgfkj∙in New Seller Community group
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Seller_zcEs6Ng5GOaUj∙in New Seller Community group
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Seller_AiIzWDAmj9p5d∙in New Seller Community group
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Seller_zEyWCcXFTZF4B∙in New Seller Community group
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Seller_jbQHmKkGYP92p∙in New Seller Community group
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Seller_GwptDYC18iGOq∙in New Seller Community group
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Seller_4GjtS9k0cnHHv∙in New Seller Community group
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📚 Curriculum for New Sellers: Day 2 - Create and troubleshoot listings
by Seller_4GjtS9k0cnHHv

Welcome to week 2 of the four week curriculum geared towards new sellers on Amazon.

For Week 2 workbook, you'll learn different aspects of creating and troubleshooting listings including:

Creating a Listing

  • Understand the different parts of a listing and what makes a good listing
  • Steps to create a listing
  • Check if your product is compliant to be listed, and how to improve your listing

Resolve listing issues

  • Common reasons for listing suppressions
  • Know how to create an effective plan of action to reinstate a removed or suppressed listing
  • Identify the actions required when faced with an error code

Master these tools and services

  • Compliance reference tool
  • Listing quality dashboard

⬇️ Download your Week 2 Workbook here.

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Seller_16wVem9QDMmhH∙in New Seller Community group
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Orders from Amazon not showing on Auto DS
by Seller_16wVem9QDMmhH
Amazon replied

My orders from Amazon is not showing on Auto DS, my orders are running late due to this issue. Did anyone had the same problem?

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Seller_ylbJPkPa956vQ∙in New Seller Community group
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Credit Card Not Accepted on Amazon Seller Account
by Seller_ylbJPkPa956vQ
Amazon replied

I'm a new seller who trying pay the monthy fee to amazon I'm using costco Citi credit card and for some reason my payment is being denied. What should do?

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Seller_jPLcuRcjk1OsR∙in New Seller Community group
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Every 5 days you deactivate the seller account without reason, and delete the previous ticket?
by Seller_jPLcuRcjk1OsR
Amazon replied

Dear Amazon Support Team,

My account, which was recently deactivated. A few days ago, I was asked to provide certain documents for verification, which I promptly submitted through support ticket #17276644691. After reviewing my submission, my account was successfully reinstated, and everything was functioning as expected.

Today, after adding the tracking number for my goods shipment, I noticed that my account has been inactive again, and I am being asked to provide the same documents I had already submitted and verified. Additionally, I surprised that my previous support ticket (#17276644691) has been removed, which makes it difficult to reference my previous communication with you.

I need your guidance on how to proceed, as my inventory has already been shipped and is currently on its way to Amazon fulfillment centers.

Is anyone know if Amazon have bugs in their system which is deleteing the tickets and documents or what?

I opened another ticket 17321967001 and my account inactive and my goods on the way !!!!

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Seller_i4mwxjrFd0QhS∙in New Seller Community group
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Amazon Payout not Recieved
by Seller_i4mwxjrFd0QhS
Amazon replied

I'm facing issue with my recent payout from Amazon. Amount was released on 23rd Feb and payout status on seller central is "Done". It's been 5 working days But I haven't received any amount in my Payoneer (as per Amazon it has been acknowledged by Bank). Anyone here who have experienced the same issue or know how to fix this.

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Seller_pHT27IUPrgfkj∙in New Seller Community group
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product compliance request approval
by Seller_pHT27IUPrgfkj

How long does product compliance approval take i have sent in all the necessary information for it and received no response yet, my product is in the toys and games category and it has been over 15 days already with no response from anyone

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Seller_zcEs6Ng5GOaUj∙in New Seller Community group
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Does Amazon have any time obligation to get your products in 2 day prime shipping?
by Seller_zcEs6Ng5GOaUj

Is there an expectation in writing from Amazon that provides some kind of guideline from once inventory is received at an Amazon warehouse to be distributed to achieve 2 day prime shipping? I have spoken to several people in customer service who have given me a 22 day or longer window. When I ask about something in writing, no one can provide an answer. I have not read anything on this and have learned the hard way about this very lengthy process. I did not expect instant 2 day prime but with the level of distribution Amazon has, I expected to be up and running much sooner. Basically, I feel like Amazon has no obligation to complete this process in a timely manner nor to communicate any expectations that a business can rely on. I shipped both products on the same day and one product has been available for prime shipping for a couple weeks while my other product, as of this weekend, is showing out of stock, unlisted, while 50 units are and have been in reserved status. I shipped both products on January 17th, 2025. Due to this delay, I would be throwing money away on sponsored ads despite Amazon's recommendations. I don't buy anything that takes 2 weeks to get to me so why would anyone else, especially when anything longer than 2 days from Amazon seems like an eternity? The future issue is, how much inventory is it going to take on hand to cover for these long delays each time Amazon receives inventory and has to go through this extremely variable and immeasureable distribution process.

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Seller_AiIzWDAmj9p5d∙in New Seller Community group
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Fix Stranded Inventory / Account not fully onboarded
by Seller_AiIzWDAmj9p5d
Amazon replied

When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.

Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.

Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.

Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.

Thank you for your attention to this matter.

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Seller_zEyWCcXFTZF4B∙in New Seller Community group
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Edit Listing
by Seller_zEyWCcXFTZF4B
Amazon replied

Unable to edit the product details under my listing. On backend, it shows the correct info in the edit section, but it never goes live to the listing.

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Seller_jbQHmKkGYP92p∙in New Seller Community group
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Sending products to FBA warehouse
by Seller_jbQHmKkGYP92p
Amazon replied

I have a few different products I want to ship into the warehouse for FBA. Do I need to send each of them separately with their own box/label, or can I ship multiple different products at the same time to reduce hassle/shipping costs?

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Seller_GwptDYC18iGOq∙in New Seller Community group
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Altered your shipping rate during checkout.
by Seller_GwptDYC18iGOq

I have no idea how this situation happens. Been selling the same item for 3 yrs never once had this issue. Can anyone explain this in further detail. I have 1st class template and typically use usps and the rates are steady. Once a customer pays for the item, how can I change any pricing afterwards. The only people that can change the price is Amazon and USPS, not me.

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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.