New Seller Community
New Seller Community
Fix Stranded Inventory / Account not fully onboarded
When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.
Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.
Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.
Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.
Thank you for your attention to this matter.
Fix Stranded Inventory / Account not fully onboarded
When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.
Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.
Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.
Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.
Thank you for your attention to this matter.
1 reply
CR_Amazon
@Seller_AiIzWDAmj9p5d
Hi there, my name is CR and wanted to hop in here to see if you are still facing issues here?
If you are still having issues, would you mind sharing your most recent case #(s) you have opened with Seller Support below? I'd be happy to take a further look there and review any correspondence provided to this point.
CR_Amazon
Fix Stranded Inventory / Account not fully onboarded
When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.
Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.
Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.
Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.
Thank you for your attention to this matter.
Fix Stranded Inventory / Account not fully onboarded
When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.
Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.
Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.
Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.
Thank you for your attention to this matter.
Fix Stranded Inventory / Account not fully onboarded
When I log into my seller account homepage, I see the "Stranded reason" column with the status "Account not fully onboarded." I have opened multiple tickets in the past 20 days, I followed their instructions of re-verifying the account in Seller Central. Despite this, the Dashboard still shows "Fix the Stranded Inventory," and I have no further instructions to follow. I keep receiving automated responses asking me to follow the on-screen instructions, but none works.
Additionally, my seller account status remains "Inactive" despite completing all necessary actions, including payment and identity verification. Since Feb 5th, I refreshed the toggle switch by deactivating/ activating the "Off-Vacation" setting for all three countries in North America with assistance from Amazon Customer Support. However, my U.S. Marketplace vacation setting still shows "On-Vacation," even though I have set it to "Off-Vacation" on my end in the edit section and saved it like that several times. As I mentioned before, I also discussed this issue with an Amazon Customre Service representative, but there has yet to be an update or change in my account's status.
Please help clarify all the possible reasons for this issue and how best to resolve it. I am committed to addressing any outstanding issues promptly.
Additionally, any assistance ensuring my account shows "Off-Vacation" for the U.S. Marketplace is greatly appreciated. If any additional information is required for identity verification, please specify the details and location so I can provide it immediately.
Thank you for your attention to this matter.
1 reply
1 reply
CR_Amazon
@Seller_AiIzWDAmj9p5d
Hi there, my name is CR and wanted to hop in here to see if you are still facing issues here?
If you are still having issues, would you mind sharing your most recent case #(s) you have opened with Seller Support below? I'd be happy to take a further look there and review any correspondence provided to this point.
CR_Amazon
CR_Amazon
@Seller_AiIzWDAmj9p5d
Hi there, my name is CR and wanted to hop in here to see if you are still facing issues here?
If you are still having issues, would you mind sharing your most recent case #(s) you have opened with Seller Support below? I'd be happy to take a further look there and review any correspondence provided to this point.
CR_Amazon
CR_Amazon
@Seller_AiIzWDAmj9p5d
Hi there, my name is CR and wanted to hop in here to see if you are still facing issues here?
If you are still having issues, would you mind sharing your most recent case #(s) you have opened with Seller Support below? I'd be happy to take a further look there and review any correspondence provided to this point.
CR_Amazon
