Dear Member

I need Help, on my 1099K I see the wrong Social Security number. How can I fix that?

Thank you

my waiver seems to have been revoked after new listing experience launched... My brand nos show a unclaimed (according to seller central) and no longer can create a plus content or brand tailored promos) my store is there but can't access it through my external social media links

Seller central says they will investigate but can't provide timing for this

Anyone else in same boat?

Amazon recently refunded one of my customers with the reason "General Adjustment". When I contacted Seller customer service I was told that the buyer claimed that one of the items was broken when they received it. I take pictures of every order before I ship because this is not the first time I have had an issue with fraudulent refunds. I provided the picture of the order and the tracking details to prove that the order was delivered successfully. Then the customer service rep stated that the item was damaged in shipping and that I needed to file a claim with the carrier. However, as soon as Amazon refunds a customer, the seller can no longer see the ship to information, this is needed to file a damaged package claim with USPS. Amazon also refused to provide me with proof from the customer that the item was damaged in shipping, also needed to file a claim with USPS. I would assume that Amazon did not require proof, because in my experience as a seller they never do. Scammers know this, and continue to get refunds and are allowed to also keep the item. What Amazon customer service reps don't seem to comprehend is that without sellers, Amazon would not exist. They need to stop catering to con artists and start protecting their sellers.

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!