Listing Hijacked by new brand JPHYLL
Good day. A listing that we are a seller on, but are not the brand owner has been hijacked by another brand. I contacted Seller Support but was not able to get any answers. They advised that only the new brand owner JPHYLL could approve changes, and yet that is the brand that hijacked the listing and made it subject to being search-suppressed. I am looking to see if one of the moderators here could send this to another department and try to have it reverted to what has been listed for years.
Case ID: 16551103161
ASIN: B0099XGDI2
Listing Hijacked by new brand JPHYLL
Good day. A listing that we are a seller on, but are not the brand owner has been hijacked by another brand. I contacted Seller Support but was not able to get any answers. They advised that only the new brand owner JPHYLL could approve changes, and yet that is the brand that hijacked the listing and made it subject to being search-suppressed. I am looking to see if one of the moderators here could send this to another department and try to have it reverted to what has been listed for years.
Case ID: 16551103161
ASIN: B0099XGDI2
12 replies
Cooper_Amazon
Good Evening @Seller_oAJHo7I1RBcVn,
I have escalated Case ID: 16551103161 regarding the unexpected brand name change that has occurred on your listing. The team should review the escalation case over the course of the next few business days. I will follow up with you as soon as I hear back from them. Have a fabulous rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_oAJHo7I1RBcVn,
I just wanted to let you know that ASIN B0099XGDI2 brand has been updated back to it's original state before the unexpected brand name change. With that wonderful news, I hope you have marvelous rest of your Monday! 🎉
Cheers, Cooper_Amazon
Seller_n6vXn5ge9rjSy
As the issue has been resolved already so it may not be needed anymore, but just for future case, if you have this sort of problem, just save all the details for the product (ASIN, SKU, etc.) delete the listing, and then relist using flat file using the original brand name, it will revert it back, we had this problem on so many ASINs, and support wasn't helping much, eventually we figured it out and had it fixed this way, thank you!
Listing Hijacked by new brand JPHYLL
Good day. A listing that we are a seller on, but are not the brand owner has been hijacked by another brand. I contacted Seller Support but was not able to get any answers. They advised that only the new brand owner JPHYLL could approve changes, and yet that is the brand that hijacked the listing and made it subject to being search-suppressed. I am looking to see if one of the moderators here could send this to another department and try to have it reverted to what has been listed for years.
Case ID: 16551103161
ASIN: B0099XGDI2
Listing Hijacked by new brand JPHYLL
Good day. A listing that we are a seller on, but are not the brand owner has been hijacked by another brand. I contacted Seller Support but was not able to get any answers. They advised that only the new brand owner JPHYLL could approve changes, and yet that is the brand that hijacked the listing and made it subject to being search-suppressed. I am looking to see if one of the moderators here could send this to another department and try to have it reverted to what has been listed for years.
Case ID: 16551103161
ASIN: B0099XGDI2
Listing Hijacked by new brand JPHYLL
Good day. A listing that we are a seller on, but are not the brand owner has been hijacked by another brand. I contacted Seller Support but was not able to get any answers. They advised that only the new brand owner JPHYLL could approve changes, and yet that is the brand that hijacked the listing and made it subject to being search-suppressed. I am looking to see if one of the moderators here could send this to another department and try to have it reverted to what has been listed for years.
Case ID: 16551103161
ASIN: B0099XGDI2
12 replies
12 replies
Cooper_Amazon
Good Evening @Seller_oAJHo7I1RBcVn,
I have escalated Case ID: 16551103161 regarding the unexpected brand name change that has occurred on your listing. The team should review the escalation case over the course of the next few business days. I will follow up with you as soon as I hear back from them. Have a fabulous rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_oAJHo7I1RBcVn,
I just wanted to let you know that ASIN B0099XGDI2 brand has been updated back to it's original state before the unexpected brand name change. With that wonderful news, I hope you have marvelous rest of your Monday! 🎉
Cheers, Cooper_Amazon
Seller_n6vXn5ge9rjSy
As the issue has been resolved already so it may not be needed anymore, but just for future case, if you have this sort of problem, just save all the details for the product (ASIN, SKU, etc.) delete the listing, and then relist using flat file using the original brand name, it will revert it back, we had this problem on so many ASINs, and support wasn't helping much, eventually we figured it out and had it fixed this way, thank you!
Cooper_Amazon
Good Evening @Seller_oAJHo7I1RBcVn,
I have escalated Case ID: 16551103161 regarding the unexpected brand name change that has occurred on your listing. The team should review the escalation case over the course of the next few business days. I will follow up with you as soon as I hear back from them. Have a fabulous rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_oAJHo7I1RBcVn,
I have escalated Case ID: 16551103161 regarding the unexpected brand name change that has occurred on your listing. The team should review the escalation case over the course of the next few business days. I will follow up with you as soon as I hear back from them. Have a fabulous rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_oAJHo7I1RBcVn,
I just wanted to let you know that ASIN B0099XGDI2 brand has been updated back to it's original state before the unexpected brand name change. With that wonderful news, I hope you have marvelous rest of your Monday! 🎉
Cheers, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_oAJHo7I1RBcVn,
I just wanted to let you know that ASIN B0099XGDI2 brand has been updated back to it's original state before the unexpected brand name change. With that wonderful news, I hope you have marvelous rest of your Monday! 🎉
Cheers, Cooper_Amazon
Seller_n6vXn5ge9rjSy
As the issue has been resolved already so it may not be needed anymore, but just for future case, if you have this sort of problem, just save all the details for the product (ASIN, SKU, etc.) delete the listing, and then relist using flat file using the original brand name, it will revert it back, we had this problem on so many ASINs, and support wasn't helping much, eventually we figured it out and had it fixed this way, thank you!
Seller_n6vXn5ge9rjSy
As the issue has been resolved already so it may not be needed anymore, but just for future case, if you have this sort of problem, just save all the details for the product (ASIN, SKU, etc.) delete the listing, and then relist using flat file using the original brand name, it will revert it back, we had this problem on so many ASINs, and support wasn't helping much, eventually we figured it out and had it fixed this way, thank you!
