Account still deactivated after 5 days of getting an approved INFORM Act message saying it was successfully done
I still can't access my account since TUESDAY. I was sent an email saying my verification was complete. I can't even reach out to seller support or request a call. This is terrible.
Please someone help me. Amazon call me asap. I CANT GET A PHONE CALL.
Account still deactivated after 5 days of getting an approved INFORM Act message saying it was successfully done
I still can't access my account since TUESDAY. I was sent an email saying my verification was complete. I can't even reach out to seller support or request a call. This is terrible.
Please someone help me. Amazon call me asap. I CANT GET A PHONE CALL.
14 replies
Seller_RSaClSR2EVzmV
I can't even start a case id.. As you can see its all green.. What is going on?
Seller_rI7BZIczK8iAC
still deactivated after 5 days of getting an approved INFORM Act message
@Emet_Amazon UNBELIEVABLE.
Seller_rI7BZIczK8iAC
I would like to identify the root cause of that issue: are you an INDIVIDUAL from Europe?
Seller_RSaClSR2EVzmV
No I am a seller from Canada. they accepted my Canadian tax id. Not sure why its still not working?
Seller_rI7BZIczK8iAC
The system even didn't ask me for the tax ID but told me "Tax information is complete"! Also in the whole "Account Info" no place to upload any tax ID.
Follow my thread:
Seller_O7FeYBOKDAYdY
It didn't ask me for tax ID / SIN on Mac and I received "Tax information is complete" message. HOWEVER, on Amazon Seller APP, it asked for it and a photo of it, which I took and uploaded.
No change though, I still have the At Risk Warning.
Seller_rI7BZIczK8iAC
@Connor_Amazon On the computer the system does NOT ask the tax ID, although on Seller App?? Wow.
Roxy_Amazon
Dear @Seller_RSaClSR2EVzmV,
I hope this message finds you well. I wanted to personally update you regarding your case. I can confirm that your issue has been flagged to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Seller_2afsRgGIZz1pk
I am in exactly the same situation. It's unbelievable - very unfair since the issue is with Amazon.
@Roxy_Amazoncan you please escalate my case as well? I have been with a deactivated account for over one week now and I understand this is due to an Amazon 'glitch'
Seller_2afsRgGIZz1pk
@Seller_RSaClSR2EVzmV - are you reactivated yet?
Account still deactivated after 5 days of getting an approved INFORM Act message saying it was successfully done
I still can't access my account since TUESDAY. I was sent an email saying my verification was complete. I can't even reach out to seller support or request a call. This is terrible.
Please someone help me. Amazon call me asap. I CANT GET A PHONE CALL.
Account still deactivated after 5 days of getting an approved INFORM Act message saying it was successfully done
I still can't access my account since TUESDAY. I was sent an email saying my verification was complete. I can't even reach out to seller support or request a call. This is terrible.
Please someone help me. Amazon call me asap. I CANT GET A PHONE CALL.
Account still deactivated after 5 days of getting an approved INFORM Act message saying it was successfully done
I still can't access my account since TUESDAY. I was sent an email saying my verification was complete. I can't even reach out to seller support or request a call. This is terrible.
Please someone help me. Amazon call me asap. I CANT GET A PHONE CALL.
14 replies
14 replies
Seller_RSaClSR2EVzmV
I can't even start a case id.. As you can see its all green.. What is going on?
Seller_rI7BZIczK8iAC
still deactivated after 5 days of getting an approved INFORM Act message
@Emet_Amazon UNBELIEVABLE.
Seller_rI7BZIczK8iAC
I would like to identify the root cause of that issue: are you an INDIVIDUAL from Europe?
Seller_RSaClSR2EVzmV
No I am a seller from Canada. they accepted my Canadian tax id. Not sure why its still not working?
Seller_rI7BZIczK8iAC
The system even didn't ask me for the tax ID but told me "Tax information is complete"! Also in the whole "Account Info" no place to upload any tax ID.
Follow my thread:
Seller_O7FeYBOKDAYdY
It didn't ask me for tax ID / SIN on Mac and I received "Tax information is complete" message. HOWEVER, on Amazon Seller APP, it asked for it and a photo of it, which I took and uploaded.
No change though, I still have the At Risk Warning.
Seller_rI7BZIczK8iAC
@Connor_Amazon On the computer the system does NOT ask the tax ID, although on Seller App?? Wow.
Roxy_Amazon
Dear @Seller_RSaClSR2EVzmV,
I hope this message finds you well. I wanted to personally update you regarding your case. I can confirm that your issue has been flagged to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Seller_2afsRgGIZz1pk
I am in exactly the same situation. It's unbelievable - very unfair since the issue is with Amazon.
@Roxy_Amazoncan you please escalate my case as well? I have been with a deactivated account for over one week now and I understand this is due to an Amazon 'glitch'
Seller_2afsRgGIZz1pk
@Seller_RSaClSR2EVzmV - are you reactivated yet?
Seller_RSaClSR2EVzmV
I can't even start a case id.. As you can see its all green.. What is going on?
Seller_RSaClSR2EVzmV
I can't even start a case id.. As you can see its all green.. What is going on?
Seller_rI7BZIczK8iAC
still deactivated after 5 days of getting an approved INFORM Act message
@Emet_Amazon UNBELIEVABLE.
Seller_rI7BZIczK8iAC
still deactivated after 5 days of getting an approved INFORM Act message
@Emet_Amazon UNBELIEVABLE.
Seller_rI7BZIczK8iAC
I would like to identify the root cause of that issue: are you an INDIVIDUAL from Europe?
Seller_rI7BZIczK8iAC
I would like to identify the root cause of that issue: are you an INDIVIDUAL from Europe?
Seller_RSaClSR2EVzmV
No I am a seller from Canada. they accepted my Canadian tax id. Not sure why its still not working?
Seller_RSaClSR2EVzmV
No I am a seller from Canada. they accepted my Canadian tax id. Not sure why its still not working?
Seller_rI7BZIczK8iAC
The system even didn't ask me for the tax ID but told me "Tax information is complete"! Also in the whole "Account Info" no place to upload any tax ID.
Follow my thread:
Seller_rI7BZIczK8iAC
The system even didn't ask me for the tax ID but told me "Tax information is complete"! Also in the whole "Account Info" no place to upload any tax ID.
Follow my thread:
Seller_O7FeYBOKDAYdY
It didn't ask me for tax ID / SIN on Mac and I received "Tax information is complete" message. HOWEVER, on Amazon Seller APP, it asked for it and a photo of it, which I took and uploaded.
No change though, I still have the At Risk Warning.
Seller_O7FeYBOKDAYdY
It didn't ask me for tax ID / SIN on Mac and I received "Tax information is complete" message. HOWEVER, on Amazon Seller APP, it asked for it and a photo of it, which I took and uploaded.
No change though, I still have the At Risk Warning.
Seller_rI7BZIczK8iAC
@Connor_Amazon On the computer the system does NOT ask the tax ID, although on Seller App?? Wow.
Seller_rI7BZIczK8iAC
@Connor_Amazon On the computer the system does NOT ask the tax ID, although on Seller App?? Wow.
Roxy_Amazon
Dear @Seller_RSaClSR2EVzmV,
I hope this message finds you well. I wanted to personally update you regarding your case. I can confirm that your issue has been flagged to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Roxy_Amazon
Dear @Seller_RSaClSR2EVzmV,
I hope this message finds you well. I wanted to personally update you regarding your case. I can confirm that your issue has been flagged to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Seller_2afsRgGIZz1pk
I am in exactly the same situation. It's unbelievable - very unfair since the issue is with Amazon.
@Roxy_Amazoncan you please escalate my case as well? I have been with a deactivated account for over one week now and I understand this is due to an Amazon 'glitch'
Seller_2afsRgGIZz1pk
I am in exactly the same situation. It's unbelievable - very unfair since the issue is with Amazon.
@Roxy_Amazoncan you please escalate my case as well? I have been with a deactivated account for over one week now and I understand this is due to an Amazon 'glitch'
Seller_2afsRgGIZz1pk
@Seller_RSaClSR2EVzmV - are you reactivated yet?
Seller_2afsRgGIZz1pk
@Seller_RSaClSR2EVzmV - are you reactivated yet?
