Handmade Community
Handmade Community
Weird refunds and automated Safe-T claim denials for "other" reason
In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".
There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.
(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.
(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?
Weird refunds and automated Safe-T claim denials for "other" reason
In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".
There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.
(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.
(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?
0 replies
Joey_Amazon
Hello @Seller_ElNLVxVohDOit,
Appreciate you being a part of this community and bringing this matter to our attention.
If you wish, please share the SAFE T claims associated with this issue. I would like to review all of the details to determine what options you might have.
Weird refunds and automated Safe-T claim denials for "other" reason
In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".
There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.
(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.
(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?
Weird refunds and automated Safe-T claim denials for "other" reason
In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".
There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.
(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.
(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?
Weird refunds and automated Safe-T claim denials for "other" reason
In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".
There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.
(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.
(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?
0 replies
0 replies
Joey_Amazon
Hello @Seller_ElNLVxVohDOit,
Appreciate you being a part of this community and bringing this matter to our attention.
If you wish, please share the SAFE T claims associated with this issue. I would like to review all of the details to determine what options you might have.
Joey_Amazon
Hello @Seller_ElNLVxVohDOit,
Appreciate you being a part of this community and bringing this matter to our attention.
If you wish, please share the SAFE T claims associated with this issue. I would like to review all of the details to determine what options you might have.
Joey_Amazon
Hello @Seller_ElNLVxVohDOit,
Appreciate you being a part of this community and bringing this matter to our attention.
If you wish, please share the SAFE T claims associated with this issue. I would like to review all of the details to determine what options you might have.
