Your account is at risk of deactivation
Dear @Emet_Amazon I think I found some evidence what could cause the actual known issue of many sellers seeing for days following threat on their dashboard despite of having completed the “Tax Verificaton” as requested.
My research shows that it concerns sellers on .com living in another country. Sellers living in USA are not affected. We follow the requested steps and complete the “Seller Central Tax Profile” and click “Save and Preview” at the bottom and then we receive a download of the W-8BEN (for Individuals). We put our “signature” in this W-8BEN and click “Submit Form”. Immediately we get a confirmation saying “The tax information is complete”.
But we notice that NOWHERE we are asked to give our national Tax ID like this was the case while previous reverifications. Also, I searched in the Account settings: nowhere a trace of our Tax ID!
During the last reverification in June 2023, we had to fill an “Inform Act Tax Questionnaire” where we had to provide our national tax ID. I understand that this actual “Seller Central Tax Profile” probably means the tax profile in the eyes of the US IRS. But somehow the IT people messed it up with sellers living in another country. If Amazon needs now our national tax ID again, they just have to request it. Although if the AI is looking for this national tax ID and there is no place to provide it: big risk of account deactivation – without fault of the seller!
Please forward these thoughts to the specific IT team. SEVERAL sellers were already deactivated because of this issue, without their fault and without hope of reinstatement! We all live now with the REAL danger that our account will be deactivated tomorrow.
Thank you very much for your intervention!
Your account is at risk of deactivation
Dear @Emet_Amazon I think I found some evidence what could cause the actual known issue of many sellers seeing for days following threat on their dashboard despite of having completed the “Tax Verificaton” as requested.
My research shows that it concerns sellers on .com living in another country. Sellers living in USA are not affected. We follow the requested steps and complete the “Seller Central Tax Profile” and click “Save and Preview” at the bottom and then we receive a download of the W-8BEN (for Individuals). We put our “signature” in this W-8BEN and click “Submit Form”. Immediately we get a confirmation saying “The tax information is complete”.
But we notice that NOWHERE we are asked to give our national Tax ID like this was the case while previous reverifications. Also, I searched in the Account settings: nowhere a trace of our Tax ID!
During the last reverification in June 2023, we had to fill an “Inform Act Tax Questionnaire” where we had to provide our national tax ID. I understand that this actual “Seller Central Tax Profile” probably means the tax profile in the eyes of the US IRS. But somehow the IT people messed it up with sellers living in another country. If Amazon needs now our national tax ID again, they just have to request it. Although if the AI is looking for this national tax ID and there is no place to provide it: big risk of account deactivation – without fault of the seller!
Please forward these thoughts to the specific IT team. SEVERAL sellers were already deactivated because of this issue, without their fault and without hope of reinstatement! We all live now with the REAL danger that our account will be deactivated tomorrow.
Thank you very much for your intervention!
24 replies
Seller_rI7BZIczK8iAC
@Seller_uQ2G2u8oyIGd6 @Seller_sxjbc5ZaYKbRZ @Seller_NoDQAUeGWwYFW @Seller_zwkwqS6BMK8Uu @Seller_RSaClSR2EVzmV @Seller_2afsRgGIZz1pk @Seller_ja0uHJj6O9oWa @Seller_BjPZ8Q3y03Ls9 @Seller_14o3oVAXRYtJd @Seller_GnL5T7WWc9EqL @Seller_eQvR2hvXaNOFZ@Seller_5dmv1euaQ9Ho3 @Seller_vceaAe44s7wm8 @Seller_NoDQAUeGWwYFW @Seller_lsHUu1PTRLK2r @Seller_fKwwlHiiGJOxS @Seller_ksEBsz6FWczQo@Seller_9CsU9UMFmfkzI @Seller_wfXVB7f6u0sDF @Seller_Ku7Al1TezgL5C
Connor_Amazon
Hi @Seller_rI7BZIczK8iAC
Thank you for the case ID and the explanation, I did mark the case high priority and noted all of your concerns. I do see the tax verification is in progress right now and case 17232443421 is pending action by our internal team. I will pass the concerns to our tech team as well. If you need further assistance with this, I will be here to help, just respond back to this message.
Best,
Connor
Seller_kIRRxnyS4699n
@Connor_Amazonwe have been having the same issue. We have lost hours of sleep over this. It seems almost impossible to get a resolution for this. Can you please look into our account and tell us why we keep getting stuck om verification stage for so long? Also after Dac7 being accepted, we get another rejection email. So we are being hit with INFORM consumers and Dac7 at the same time
Seller_rI7BZIczK8iAC
You should create a new thread with your specific issue and first create a case with seller support to mention here your case number.
Seller_48u4s8lVoXWlA
Dear @Connor_Amazonsame issue here. Case number 17212671391 hope you can help us!
Best,
Giam
Connor_Amazon
I did expedite the case on my end @Seller_rI7BZIczK8iAC and looped in leadership on the INFORM ACT issues. I'll keep track on the progress on my end, and if you need anything in the mean time let me know.
-Connor
Connor_Amazon
Hi @Seller_48u4s8lVoXWlA
I marked your case high priority as well, and it is under review by our support team.
Thank you for understanding,
Connor
Seller_48u4s8lVoXWlA
Dear @Seller_rI7BZIczK8iAC , last time we did exactly the same as you, and now we are thinking the same about the possible glinch / cause. Our account is from outside the US (alien not resident with W8BEN). Thanks a lot for your text to @Connor_Amazon
Best,
Giam
Seller_2afsRgGIZz1pk
thanks for doing this!
I am still awaiting reinstatement of my account, it’s an upsetting and stressful situation to be in. I am 36 weeks pregnant and finding this really difficult.
Has anyone managed to be reinstated yet? @Connor_Amazon
Your account is at risk of deactivation
Dear @Emet_Amazon I think I found some evidence what could cause the actual known issue of many sellers seeing for days following threat on their dashboard despite of having completed the “Tax Verificaton” as requested.
My research shows that it concerns sellers on .com living in another country. Sellers living in USA are not affected. We follow the requested steps and complete the “Seller Central Tax Profile” and click “Save and Preview” at the bottom and then we receive a download of the W-8BEN (for Individuals). We put our “signature” in this W-8BEN and click “Submit Form”. Immediately we get a confirmation saying “The tax information is complete”.
But we notice that NOWHERE we are asked to give our national Tax ID like this was the case while previous reverifications. Also, I searched in the Account settings: nowhere a trace of our Tax ID!
During the last reverification in June 2023, we had to fill an “Inform Act Tax Questionnaire” where we had to provide our national tax ID. I understand that this actual “Seller Central Tax Profile” probably means the tax profile in the eyes of the US IRS. But somehow the IT people messed it up with sellers living in another country. If Amazon needs now our national tax ID again, they just have to request it. Although if the AI is looking for this national tax ID and there is no place to provide it: big risk of account deactivation – without fault of the seller!
Please forward these thoughts to the specific IT team. SEVERAL sellers were already deactivated because of this issue, without their fault and without hope of reinstatement! We all live now with the REAL danger that our account will be deactivated tomorrow.
Thank you very much for your intervention!
Your account is at risk of deactivation
Dear @Emet_Amazon I think I found some evidence what could cause the actual known issue of many sellers seeing for days following threat on their dashboard despite of having completed the “Tax Verificaton” as requested.
My research shows that it concerns sellers on .com living in another country. Sellers living in USA are not affected. We follow the requested steps and complete the “Seller Central Tax Profile” and click “Save and Preview” at the bottom and then we receive a download of the W-8BEN (for Individuals). We put our “signature” in this W-8BEN and click “Submit Form”. Immediately we get a confirmation saying “The tax information is complete”.
But we notice that NOWHERE we are asked to give our national Tax ID like this was the case while previous reverifications. Also, I searched in the Account settings: nowhere a trace of our Tax ID!
During the last reverification in June 2023, we had to fill an “Inform Act Tax Questionnaire” where we had to provide our national tax ID. I understand that this actual “Seller Central Tax Profile” probably means the tax profile in the eyes of the US IRS. But somehow the IT people messed it up with sellers living in another country. If Amazon needs now our national tax ID again, they just have to request it. Although if the AI is looking for this national tax ID and there is no place to provide it: big risk of account deactivation – without fault of the seller!
Please forward these thoughts to the specific IT team. SEVERAL sellers were already deactivated because of this issue, without their fault and without hope of reinstatement! We all live now with the REAL danger that our account will be deactivated tomorrow.
Thank you very much for your intervention!
Your account is at risk of deactivation
Dear @Emet_Amazon I think I found some evidence what could cause the actual known issue of many sellers seeing for days following threat on their dashboard despite of having completed the “Tax Verificaton” as requested.
My research shows that it concerns sellers on .com living in another country. Sellers living in USA are not affected. We follow the requested steps and complete the “Seller Central Tax Profile” and click “Save and Preview” at the bottom and then we receive a download of the W-8BEN (for Individuals). We put our “signature” in this W-8BEN and click “Submit Form”. Immediately we get a confirmation saying “The tax information is complete”.
But we notice that NOWHERE we are asked to give our national Tax ID like this was the case while previous reverifications. Also, I searched in the Account settings: nowhere a trace of our Tax ID!
During the last reverification in June 2023, we had to fill an “Inform Act Tax Questionnaire” where we had to provide our national tax ID. I understand that this actual “Seller Central Tax Profile” probably means the tax profile in the eyes of the US IRS. But somehow the IT people messed it up with sellers living in another country. If Amazon needs now our national tax ID again, they just have to request it. Although if the AI is looking for this national tax ID and there is no place to provide it: big risk of account deactivation – without fault of the seller!
Please forward these thoughts to the specific IT team. SEVERAL sellers were already deactivated because of this issue, without their fault and without hope of reinstatement! We all live now with the REAL danger that our account will be deactivated tomorrow.
Thank you very much for your intervention!
24 replies
24 replies
Seller_rI7BZIczK8iAC
@Seller_uQ2G2u8oyIGd6 @Seller_sxjbc5ZaYKbRZ @Seller_NoDQAUeGWwYFW @Seller_zwkwqS6BMK8Uu @Seller_RSaClSR2EVzmV @Seller_2afsRgGIZz1pk @Seller_ja0uHJj6O9oWa @Seller_BjPZ8Q3y03Ls9 @Seller_14o3oVAXRYtJd @Seller_GnL5T7WWc9EqL @Seller_eQvR2hvXaNOFZ@Seller_5dmv1euaQ9Ho3 @Seller_vceaAe44s7wm8 @Seller_NoDQAUeGWwYFW @Seller_lsHUu1PTRLK2r @Seller_fKwwlHiiGJOxS @Seller_ksEBsz6FWczQo@Seller_9CsU9UMFmfkzI @Seller_wfXVB7f6u0sDF @Seller_Ku7Al1TezgL5C
Connor_Amazon
Hi @Seller_rI7BZIczK8iAC
Thank you for the case ID and the explanation, I did mark the case high priority and noted all of your concerns. I do see the tax verification is in progress right now and case 17232443421 is pending action by our internal team. I will pass the concerns to our tech team as well. If you need further assistance with this, I will be here to help, just respond back to this message.
Best,
Connor
Seller_kIRRxnyS4699n
@Connor_Amazonwe have been having the same issue. We have lost hours of sleep over this. It seems almost impossible to get a resolution for this. Can you please look into our account and tell us why we keep getting stuck om verification stage for so long? Also after Dac7 being accepted, we get another rejection email. So we are being hit with INFORM consumers and Dac7 at the same time
Seller_rI7BZIczK8iAC
You should create a new thread with your specific issue and first create a case with seller support to mention here your case number.
Seller_48u4s8lVoXWlA
Dear @Connor_Amazonsame issue here. Case number 17212671391 hope you can help us!
Best,
Giam
Connor_Amazon
I did expedite the case on my end @Seller_rI7BZIczK8iAC and looped in leadership on the INFORM ACT issues. I'll keep track on the progress on my end, and if you need anything in the mean time let me know.
-Connor
Connor_Amazon
Hi @Seller_48u4s8lVoXWlA
I marked your case high priority as well, and it is under review by our support team.
Thank you for understanding,
Connor
Seller_48u4s8lVoXWlA
Dear @Seller_rI7BZIczK8iAC , last time we did exactly the same as you, and now we are thinking the same about the possible glinch / cause. Our account is from outside the US (alien not resident with W8BEN). Thanks a lot for your text to @Connor_Amazon
Best,
Giam
Seller_2afsRgGIZz1pk
thanks for doing this!
I am still awaiting reinstatement of my account, it’s an upsetting and stressful situation to be in. I am 36 weeks pregnant and finding this really difficult.
Has anyone managed to be reinstated yet? @Connor_Amazon
Seller_rI7BZIczK8iAC
@Seller_uQ2G2u8oyIGd6 @Seller_sxjbc5ZaYKbRZ @Seller_NoDQAUeGWwYFW @Seller_zwkwqS6BMK8Uu @Seller_RSaClSR2EVzmV @Seller_2afsRgGIZz1pk @Seller_ja0uHJj6O9oWa @Seller_BjPZ8Q3y03Ls9 @Seller_14o3oVAXRYtJd @Seller_GnL5T7WWc9EqL @Seller_eQvR2hvXaNOFZ@Seller_5dmv1euaQ9Ho3 @Seller_vceaAe44s7wm8 @Seller_NoDQAUeGWwYFW @Seller_lsHUu1PTRLK2r @Seller_fKwwlHiiGJOxS @Seller_ksEBsz6FWczQo@Seller_9CsU9UMFmfkzI @Seller_wfXVB7f6u0sDF @Seller_Ku7Al1TezgL5C
Seller_rI7BZIczK8iAC
@Seller_uQ2G2u8oyIGd6 @Seller_sxjbc5ZaYKbRZ @Seller_NoDQAUeGWwYFW @Seller_zwkwqS6BMK8Uu @Seller_RSaClSR2EVzmV @Seller_2afsRgGIZz1pk @Seller_ja0uHJj6O9oWa @Seller_BjPZ8Q3y03Ls9 @Seller_14o3oVAXRYtJd @Seller_GnL5T7WWc9EqL @Seller_eQvR2hvXaNOFZ@Seller_5dmv1euaQ9Ho3 @Seller_vceaAe44s7wm8 @Seller_NoDQAUeGWwYFW @Seller_lsHUu1PTRLK2r @Seller_fKwwlHiiGJOxS @Seller_ksEBsz6FWczQo@Seller_9CsU9UMFmfkzI @Seller_wfXVB7f6u0sDF @Seller_Ku7Al1TezgL5C
Seller_rI7BZIczK8iAC
@Emet_Amazon My case ID 17232443421
Connor_Amazon
Hi @Seller_rI7BZIczK8iAC
Thank you for the case ID and the explanation, I did mark the case high priority and noted all of your concerns. I do see the tax verification is in progress right now and case 17232443421 is pending action by our internal team. I will pass the concerns to our tech team as well. If you need further assistance with this, I will be here to help, just respond back to this message.
Best,
Connor
Connor_Amazon
Hi @Seller_rI7BZIczK8iAC
Thank you for the case ID and the explanation, I did mark the case high priority and noted all of your concerns. I do see the tax verification is in progress right now and case 17232443421 is pending action by our internal team. I will pass the concerns to our tech team as well. If you need further assistance with this, I will be here to help, just respond back to this message.
Best,
Connor
Seller_kIRRxnyS4699n
@Connor_Amazonwe have been having the same issue. We have lost hours of sleep over this. It seems almost impossible to get a resolution for this. Can you please look into our account and tell us why we keep getting stuck om verification stage for so long? Also after Dac7 being accepted, we get another rejection email. So we are being hit with INFORM consumers and Dac7 at the same time
Seller_kIRRxnyS4699n
@Connor_Amazonwe have been having the same issue. We have lost hours of sleep over this. It seems almost impossible to get a resolution for this. Can you please look into our account and tell us why we keep getting stuck om verification stage for so long? Also after Dac7 being accepted, we get another rejection email. So we are being hit with INFORM consumers and Dac7 at the same time
Seller_rI7BZIczK8iAC
You should create a new thread with your specific issue and first create a case with seller support to mention here your case number.
Seller_rI7BZIczK8iAC
You should create a new thread with your specific issue and first create a case with seller support to mention here your case number.
Seller_48u4s8lVoXWlA
Dear @Connor_Amazonsame issue here. Case number 17212671391 hope you can help us!
Best,
Giam
Seller_48u4s8lVoXWlA
Dear @Connor_Amazonsame issue here. Case number 17212671391 hope you can help us!
Best,
Giam
Connor_Amazon
I did expedite the case on my end @Seller_rI7BZIczK8iAC and looped in leadership on the INFORM ACT issues. I'll keep track on the progress on my end, and if you need anything in the mean time let me know.
-Connor
Connor_Amazon
I did expedite the case on my end @Seller_rI7BZIczK8iAC and looped in leadership on the INFORM ACT issues. I'll keep track on the progress on my end, and if you need anything in the mean time let me know.
-Connor
Connor_Amazon
Hi @Seller_48u4s8lVoXWlA
I marked your case high priority as well, and it is under review by our support team.
Thank you for understanding,
Connor
Connor_Amazon
Hi @Seller_48u4s8lVoXWlA
I marked your case high priority as well, and it is under review by our support team.
Thank you for understanding,
Connor
Seller_48u4s8lVoXWlA
Dear @Seller_rI7BZIczK8iAC , last time we did exactly the same as you, and now we are thinking the same about the possible glinch / cause. Our account is from outside the US (alien not resident with W8BEN). Thanks a lot for your text to @Connor_Amazon
Best,
Giam
Seller_48u4s8lVoXWlA
Dear @Seller_rI7BZIczK8iAC , last time we did exactly the same as you, and now we are thinking the same about the possible glinch / cause. Our account is from outside the US (alien not resident with W8BEN). Thanks a lot for your text to @Connor_Amazon
Best,
Giam
Seller_2afsRgGIZz1pk
thanks for doing this!
I am still awaiting reinstatement of my account, it’s an upsetting and stressful situation to be in. I am 36 weeks pregnant and finding this really difficult.
Has anyone managed to be reinstated yet? @Connor_Amazon
Seller_2afsRgGIZz1pk
thanks for doing this!
I am still awaiting reinstatement of my account, it’s an upsetting and stressful situation to be in. I am 36 weeks pregnant and finding this really difficult.
Has anyone managed to be reinstated yet? @Connor_Amazon
