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27K members
7.2K discussions
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Seller_DBH5C7VTzuRm6

I cannot list a product via my brand or as generic, what am I doing wrong?

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!

60 views
3 replies
Tags:ASIN, Add a product, Custom Products
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user profile
Seller_DBH5C7VTzuRm6

I cannot list a product via my brand or as generic, what am I doing wrong?

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!

60 views
3 replies
Tags:ASIN, Add a product, Custom Products
00
Reply
3 replies
user profile
Joey_Amazon

Hello @Seller_DBH5C7VTzuRm6,

I appreciate you being a part of this community!

I totally understand your frustration here. Please, share all of the Case ID that you have regarding this issue. I would like to look at the details and determine what options you might have in order to resolve this issue.

Thanks,

Joey

10
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user profile
Seller_DBH5C7VTzuRm6

I cannot list a product via my brand or as generic, what am I doing wrong?

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!

60 views
3 replies
Tags:ASIN, Add a product, Custom Products
00
Reply
user profile
Seller_DBH5C7VTzuRm6

I cannot list a product via my brand or as generic, what am I doing wrong?

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!

60 views
3 replies
Tags:ASIN, Add a product, Custom Products
00
Reply
user profile

I cannot list a product via my brand or as generic, what am I doing wrong?

by Seller_DBH5C7VTzuRm6

My brand name is Tin + Steele. It is not trademarked but I would like to apply for brand approval (not brand registry).

The issue is that I currently have 2 amazon seller accounts. The first is under "Tin + Steele" and is for Amazon Pay, which I offer on my Shopify website - it was created years ago. When I got approached by Amazon to apply for Handmade, they told me that I would need to make a new Amazon seller account to access the handmade application link, so I made a new seller account under "TinAndSteele".

1. When I create a product under my handmade (TinAndSteele) account and try to use "Tin + Steele" as the brand, I get error 5461 saying I can't create new ASIN's for this brand - I am assuming because Tin + Steele is associated with my other amazon seller account which I wasn't able to apply for handmade with.

2. To get by this I tried to use "TinAndSteele" as the brand name, which then gives me error 5665, but when I try to get brand approval you need pictures showing this brand name exactly as written - but all of my products and packaging reflect "Tin + Steele" and it doesn't get approved due to the " + " instead of "And".

3. I tried to list a "Generic" product but when I click submit I am getting an error that states "changes to this product detail page are not allowed. if you want to sell a generic product, you must create a new product" - which I have done 3 times in a row and keep getting the same error when trying to submit the product listing.

I make the products, I am the [only] owner of the brand and I am absolutely exhausted at this point - this has gone on for weeks with no real help from Amazon support despite many cases and phone calls. Does anyone know what I might be doing wrong?

Thank you!

Tags:ASIN, Add a product, Custom Products
00
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Joey_Amazon

Hello @Seller_DBH5C7VTzuRm6,

I appreciate you being a part of this community!

I totally understand your frustration here. Please, share all of the Case ID that you have regarding this issue. I would like to look at the details and determine what options you might have in order to resolve this issue.

Thanks,

Joey

10
There are no more posts to display
user profile
Joey_Amazon

Hello @Seller_DBH5C7VTzuRm6,

I appreciate you being a part of this community!

I totally understand your frustration here. Please, share all of the Case ID that you have regarding this issue. I would like to look at the details and determine what options you might have in order to resolve this issue.

Thanks,

Joey

10
user profile
Joey_Amazon

Hello @Seller_DBH5C7VTzuRm6,

I appreciate you being a part of this community!

I totally understand your frustration here. Please, share all of the Case ID that you have regarding this issue. I would like to look at the details and determine what options you might have in order to resolve this issue.

Thanks,

Joey

10
Reply
There are no more posts to display

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