Cannot pay off debt
I am trying to log into the deactivated account to pay off the amount that is owed because the CC expired. It wont let me do anything it just says update payment.
It wont let me know how much is owed or how much I will be charged. This is basic informtation needed to make a payment and even by law they should tell you how much you are going to be charged. Well they dont.
As everyone who uses seller central there is 0 support and its just automated bot responses. Well I cant even get an automated bot response because it literrally wont let me access the help center. Everything jut takes you to the update payment information.
Even after all this illegality of not telling you the charge amount I went ahead and updated the CC and it still keeps saying to update payment information.
Amazon is a joke of a company nowadays they are a rich multibillion dollar company and offer 0 support and make it as hard as possible to ever contact a person that can help. It sucks we are stuck with their monopoly over online marketplace sales.
0 replies
Seller_J46Ruz3VzvWCV
1. It can take 24-48 hrs to update.
2. Make sure the CC is also in your Buyer Side of the account.
Seller_mdxRWUaWuNFZo
So what exactly do I even do? If this account goes into delinquency what then? And the product they still have?
So im trying to pay this off and they have completely blocked me off, and have 0 access to support.
Like even when Im trying to pay them they dont have support this is insane!
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Thank you for posting your inquiry into Forums. My apologies on the frustration this has caused. When entering your credit card, you want to ensure that the credit card that will accept international charges and has a valid billing address located in an eligible country.
We accept the following credit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Please note that we do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
This help page provides additional detail on credit card requirements.
Have you had a chance to open a case with our Support team to troubleshoot your concern? If so, please feel free to provide the case ID number in this thread and I can take a look.
Cheers,
Micah
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Hope all is well. Wanted to follow up regarding this issue. Please let me know if it has been resolved.
Cheers,
Micah
Seller_mdxRWUaWuNFZo
How is it possible that not one agent can contact me? I made another post and got closed because they said I had this post open. Still no one has contacted me. I have gotten emails saying that the merchandise needs to be retrieved and again there is no thing I can do on the website. What a waste of time and poor support.
Cannot pay off debt
I am trying to log into the deactivated account to pay off the amount that is owed because the CC expired. It wont let me do anything it just says update payment.
It wont let me know how much is owed or how much I will be charged. This is basic informtation needed to make a payment and even by law they should tell you how much you are going to be charged. Well they dont.
As everyone who uses seller central there is 0 support and its just automated bot responses. Well I cant even get an automated bot response because it literrally wont let me access the help center. Everything jut takes you to the update payment information.
Even after all this illegality of not telling you the charge amount I went ahead and updated the CC and it still keeps saying to update payment information.
Amazon is a joke of a company nowadays they are a rich multibillion dollar company and offer 0 support and make it as hard as possible to ever contact a person that can help. It sucks we are stuck with their monopoly over online marketplace sales.
Cannot pay off debt
I am trying to log into the deactivated account to pay off the amount that is owed because the CC expired. It wont let me do anything it just says update payment.
It wont let me know how much is owed or how much I will be charged. This is basic informtation needed to make a payment and even by law they should tell you how much you are going to be charged. Well they dont.
As everyone who uses seller central there is 0 support and its just automated bot responses. Well I cant even get an automated bot response because it literrally wont let me access the help center. Everything jut takes you to the update payment information.
Even after all this illegality of not telling you the charge amount I went ahead and updated the CC and it still keeps saying to update payment information.
Amazon is a joke of a company nowadays they are a rich multibillion dollar company and offer 0 support and make it as hard as possible to ever contact a person that can help. It sucks we are stuck with their monopoly over online marketplace sales.
0 replies
0 replies
Seller_J46Ruz3VzvWCV
1. It can take 24-48 hrs to update.
2. Make sure the CC is also in your Buyer Side of the account.
Seller_mdxRWUaWuNFZo
So what exactly do I even do? If this account goes into delinquency what then? And the product they still have?
So im trying to pay this off and they have completely blocked me off, and have 0 access to support.
Like even when Im trying to pay them they dont have support this is insane!
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Thank you for posting your inquiry into Forums. My apologies on the frustration this has caused. When entering your credit card, you want to ensure that the credit card that will accept international charges and has a valid billing address located in an eligible country.
We accept the following credit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Please note that we do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
This help page provides additional detail on credit card requirements.
Have you had a chance to open a case with our Support team to troubleshoot your concern? If so, please feel free to provide the case ID number in this thread and I can take a look.
Cheers,
Micah
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Hope all is well. Wanted to follow up regarding this issue. Please let me know if it has been resolved.
Cheers,
Micah
Seller_mdxRWUaWuNFZo
How is it possible that not one agent can contact me? I made another post and got closed because they said I had this post open. Still no one has contacted me. I have gotten emails saying that the merchandise needs to be retrieved and again there is no thing I can do on the website. What a waste of time and poor support.
Seller_J46Ruz3VzvWCV
1. It can take 24-48 hrs to update.
2. Make sure the CC is also in your Buyer Side of the account.
Seller_J46Ruz3VzvWCV
1. It can take 24-48 hrs to update.
2. Make sure the CC is also in your Buyer Side of the account.
Seller_mdxRWUaWuNFZo
So what exactly do I even do? If this account goes into delinquency what then? And the product they still have?
So im trying to pay this off and they have completely blocked me off, and have 0 access to support.
Like even when Im trying to pay them they dont have support this is insane!
Seller_mdxRWUaWuNFZo
So what exactly do I even do? If this account goes into delinquency what then? And the product they still have?
So im trying to pay this off and they have completely blocked me off, and have 0 access to support.
Like even when Im trying to pay them they dont have support this is insane!
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Thank you for posting your inquiry into Forums. My apologies on the frustration this has caused. When entering your credit card, you want to ensure that the credit card that will accept international charges and has a valid billing address located in an eligible country.
We accept the following credit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Please note that we do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
This help page provides additional detail on credit card requirements.
Have you had a chance to open a case with our Support team to troubleshoot your concern? If so, please feel free to provide the case ID number in this thread and I can take a look.
Cheers,
Micah
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Thank you for posting your inquiry into Forums. My apologies on the frustration this has caused. When entering your credit card, you want to ensure that the credit card that will accept international charges and has a valid billing address located in an eligible country.
We accept the following credit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Please note that we do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
This help page provides additional detail on credit card requirements.
Have you had a chance to open a case with our Support team to troubleshoot your concern? If so, please feel free to provide the case ID number in this thread and I can take a look.
Cheers,
Micah
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Hope all is well. Wanted to follow up regarding this issue. Please let me know if it has been resolved.
Cheers,
Micah
Micah_Amazon
Hello @Seller_mdxRWUaWuNFZo,
Hope all is well. Wanted to follow up regarding this issue. Please let me know if it has been resolved.
Cheers,
Micah
Seller_mdxRWUaWuNFZo
How is it possible that not one agent can contact me? I made another post and got closed because they said I had this post open. Still no one has contacted me. I have gotten emails saying that the merchandise needs to be retrieved and again there is no thing I can do on the website. What a waste of time and poor support.
Seller_mdxRWUaWuNFZo
How is it possible that not one agent can contact me? I made another post and got closed because they said I had this post open. Still no one has contacted me. I have gotten emails saying that the merchandise needs to be retrieved and again there is no thing I can do on the website. What a waste of time and poor support.
