Amazon AWD Receiving Delays - Seriously evaluating other 3PL providers
We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.
It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.
This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.
Here are the relevant details for your review:
Shipment ID: STAR-RVCZAE776KGZY
Amazon Reference ID: 3P4N6VTG
@Topher_Amazon @KJ_Amazon
Amazon AWD Receiving Delays - Seriously evaluating other 3PL providers
We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.
It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.
This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.
Here are the relevant details for your review:
Shipment ID: STAR-RVCZAE776KGZY
Amazon Reference ID: 3P4N6VTG
@Topher_Amazon @KJ_Amazon
9 replies
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
As you may have seen on other threads given the seasonal peaks and shifting labor to prioritize fulfillment AWD is seeing receiving timelines of 10-14 days at some sites across the network. That said, we'll surface the shipment ID in question for our AWD partners to check and advise anything further. We'll share the feedback with them as well.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Thank you for the response, but I must highlight that 14 days have already passed since the delivery of our inventory on 11/13/24, and there has been no movement or update.
We also initiated a case (ID: 16709786751), but unfortunately, there has been no response or resolution so far. The lack of progress is deeply concerning, especially during this critical holiday season when every delay directly impacts sales.
Please escalate this matter urgently to ensure our inventory is received and processed without further delay. We trusted AWD for efficiency and reliability, and we are depending on your team to address this situation promptly.
Regards
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
I'm escalating to my AWD partners and asking them to take a look. I'll advise here as soon as I receive any updates.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Do you have any updates? We are still waiting for the check-in of our container since 11/13.
Best regards,
Amazon AWD Receiving Delays - Seriously evaluating other 3PL providers
We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.
It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.
This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.
Here are the relevant details for your review:
Shipment ID: STAR-RVCZAE776KGZY
Amazon Reference ID: 3P4N6VTG
@Topher_Amazon @KJ_Amazon
Amazon AWD Receiving Delays - Seriously evaluating other 3PL providers
We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.
It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.
This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.
Here are the relevant details for your review:
Shipment ID: STAR-RVCZAE776KGZY
Amazon Reference ID: 3P4N6VTG
@Topher_Amazon @KJ_Amazon
Amazon AWD Receiving Delays - Seriously evaluating other 3PL providers
We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.
It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.
This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.
Here are the relevant details for your review:
Shipment ID: STAR-RVCZAE776KGZY
Amazon Reference ID: 3P4N6VTG
@Topher_Amazon @KJ_Amazon
9 replies
9 replies
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
As you may have seen on other threads given the seasonal peaks and shifting labor to prioritize fulfillment AWD is seeing receiving timelines of 10-14 days at some sites across the network. That said, we'll surface the shipment ID in question for our AWD partners to check and advise anything further. We'll share the feedback with them as well.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Thank you for the response, but I must highlight that 14 days have already passed since the delivery of our inventory on 11/13/24, and there has been no movement or update.
We also initiated a case (ID: 16709786751), but unfortunately, there has been no response or resolution so far. The lack of progress is deeply concerning, especially during this critical holiday season when every delay directly impacts sales.
Please escalate this matter urgently to ensure our inventory is received and processed without further delay. We trusted AWD for efficiency and reliability, and we are depending on your team to address this situation promptly.
Regards
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
I'm escalating to my AWD partners and asking them to take a look. I'll advise here as soon as I receive any updates.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Do you have any updates? We are still waiting for the check-in of our container since 11/13.
Best regards,
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
As you may have seen on other threads given the seasonal peaks and shifting labor to prioritize fulfillment AWD is seeing receiving timelines of 10-14 days at some sites across the network. That said, we'll surface the shipment ID in question for our AWD partners to check and advise anything further. We'll share the feedback with them as well.
Regards,
Topher
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
As you may have seen on other threads given the seasonal peaks and shifting labor to prioritize fulfillment AWD is seeing receiving timelines of 10-14 days at some sites across the network. That said, we'll surface the shipment ID in question for our AWD partners to check and advise anything further. We'll share the feedback with them as well.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Thank you for the response, but I must highlight that 14 days have already passed since the delivery of our inventory on 11/13/24, and there has been no movement or update.
We also initiated a case (ID: 16709786751), but unfortunately, there has been no response or resolution so far. The lack of progress is deeply concerning, especially during this critical holiday season when every delay directly impacts sales.
Please escalate this matter urgently to ensure our inventory is received and processed without further delay. We trusted AWD for efficiency and reliability, and we are depending on your team to address this situation promptly.
Regards
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Thank you for the response, but I must highlight that 14 days have already passed since the delivery of our inventory on 11/13/24, and there has been no movement or update.
We also initiated a case (ID: 16709786751), but unfortunately, there has been no response or resolution so far. The lack of progress is deeply concerning, especially during this critical holiday season when every delay directly impacts sales.
Please escalate this matter urgently to ensure our inventory is received and processed without further delay. We trusted AWD for efficiency and reliability, and we are depending on your team to address this situation promptly.
Regards
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
I'm escalating to my AWD partners and asking them to take a look. I'll advise here as soon as I receive any updates.
Regards,
Topher
Topher_Amazon
Hi @Seller_NRHQkgKU5IA5P,
I'm escalating to my AWD partners and asking them to take a look. I'll advise here as soon as I receive any updates.
Regards,
Topher
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Do you have any updates? We are still waiting for the check-in of our container since 11/13.
Best regards,
Seller_NRHQkgKU5IA5P
Hi @Topher_Amazon
Do you have any updates? We are still waiting for the check-in of our container since 11/13.
Best regards,
