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528K members
2.7K discussions
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Seller_Dk6CseHUOH7c0

Disqualified From New Seller Incentives

I recently enrolled in Brand Registry and listed my first ASIN on Amazon Canada as that's my home country. I was under the impression the new seller incentives applied to Canada as well but later found out they don't. I then decided to add my ASIN to USA marketplace as it hasn't even been two months since I listed on Canada. Now I'm being told I don't qualify for the new seller incentives for the USA marketplace because I originally listed on the Canada marketplace, even though it's only been a few weeks. I feel like this is quite unfair, especially since I was told by an agent over the phone that I did qualify for the incentives when I first enrolled my brand and was selling in Canada only. It's a big loss over what appears to be a minor error and a misunderstanding of the policy by an Amazon rep. I also found out the Vine reviews I paid for won't be transferred over to the US listing and I can't use the Vine program again for this ASIN in the US, which I find odd and also unfair.

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Tags:Brand Registry, Vine
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CR_Amazon

Hi there @Seller_Dk6CseHUOH7c0

My name is CR and wanted to hop in here to see if I may be able to get you some more information here.

Do you have a case # associated with this that you have opened with Seller Support that I can take a further look at?

I'll hang tight here for your reply.

CR_Amazon

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Seller_Dk6CseHUOH7c0

Disqualified From New Seller Incentives

I recently enrolled in Brand Registry and listed my first ASIN on Amazon Canada as that's my home country. I was under the impression the new seller incentives applied to Canada as well but later found out they don't. I then decided to add my ASIN to USA marketplace as it hasn't even been two months since I listed on Canada. Now I'm being told I don't qualify for the new seller incentives for the USA marketplace because I originally listed on the Canada marketplace, even though it's only been a few weeks. I feel like this is quite unfair, especially since I was told by an agent over the phone that I did qualify for the incentives when I first enrolled my brand and was selling in Canada only. It's a big loss over what appears to be a minor error and a misunderstanding of the policy by an Amazon rep. I also found out the Vine reviews I paid for won't be transferred over to the US listing and I can't use the Vine program again for this ASIN in the US, which I find odd and also unfair.

9 views
5 replies
Tags:Brand Registry, Vine
00
Reply
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Disqualified From New Seller Incentives

by Seller_Dk6CseHUOH7c0

I recently enrolled in Brand Registry and listed my first ASIN on Amazon Canada as that's my home country. I was under the impression the new seller incentives applied to Canada as well but later found out they don't. I then decided to add my ASIN to USA marketplace as it hasn't even been two months since I listed on Canada. Now I'm being told I don't qualify for the new seller incentives for the USA marketplace because I originally listed on the Canada marketplace, even though it's only been a few weeks. I feel like this is quite unfair, especially since I was told by an agent over the phone that I did qualify for the incentives when I first enrolled my brand and was selling in Canada only. It's a big loss over what appears to be a minor error and a misunderstanding of the policy by an Amazon rep. I also found out the Vine reviews I paid for won't be transferred over to the US listing and I can't use the Vine program again for this ASIN in the US, which I find odd and also unfair.

Tags:Brand Registry, Vine
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CR_Amazon

Hi there @Seller_Dk6CseHUOH7c0

My name is CR and wanted to hop in here to see if I may be able to get you some more information here.

Do you have a case # associated with this that you have opened with Seller Support that I can take a further look at?

I'll hang tight here for your reply.

CR_Amazon

00
There are no more posts to display
user profile
CR_Amazon

Hi there @Seller_Dk6CseHUOH7c0

My name is CR and wanted to hop in here to see if I may be able to get you some more information here.

Do you have a case # associated with this that you have opened with Seller Support that I can take a further look at?

I'll hang tight here for your reply.

CR_Amazon

00
user profile
CR_Amazon

Hi there @Seller_Dk6CseHUOH7c0

My name is CR and wanted to hop in here to see if I may be able to get you some more information here.

Do you have a case # associated with this that you have opened with Seller Support that I can take a further look at?

I'll hang tight here for your reply.

CR_Amazon

00
Reply
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