A-Z claims filed after buyer reported not delivered and was refunded
We keep running into an issue of buyers reporting INR even when tracking shows delivered with photo of delivered goods. The customers message us that they didn't receive the package, we provide them again with the proof of delivery and tracking number included in their order details, etc, and they then file A-Z. Even after going through the appeal process, refunding them for the merchandise (which they received per carrier tracking and POD), our account is still getting hit and our traffic has slowed down exponentially. We would greatly appreciate any help from mods to at least help these claims from affecting our account especially with it being peak season.
There are several orders, these are the order ID's:
114-1236696-5346616
112-9607376-0677828
113-1143772-1607431
@SEAmod@Quincy_Amazon@TaylorR_Amazon@KJ_Amazon@Rose_Amazon
A-Z claims filed after buyer reported not delivered and was refunded
We keep running into an issue of buyers reporting INR even when tracking shows delivered with photo of delivered goods. The customers message us that they didn't receive the package, we provide them again with the proof of delivery and tracking number included in their order details, etc, and they then file A-Z. Even after going through the appeal process, refunding them for the merchandise (which they received per carrier tracking and POD), our account is still getting hit and our traffic has slowed down exponentially. We would greatly appreciate any help from mods to at least help these claims from affecting our account especially with it being peak season.
There are several orders, these are the order ID's:
114-1236696-5346616
112-9607376-0677828
113-1143772-1607431
@SEAmod@Quincy_Amazon@TaylorR_Amazon@KJ_Amazon@Rose_Amazon
0 replies
Seller_4zBzdtgCyS9EI
If you are using Amazon Buy shipping and have it IN THE HANDS of the carrier on time, then you are protected for INR. If a customer contact you, you tell them Amazon handles this shipment and to please open an A-Z claim. That's it. You do not tell them "Here is the tracking number, it has been delivered!"
If you are NOT using Amazon buy shipping, or do, but do not have an "IN POSSESSION" scan that is on time and a buyer tells you they did not receive their package, you have NO options, telling them the package shows delivered is not acceptable. That is why they file A-Z and win. That is why you get a strike. Even signature delivery is often not accepted as proof of delivery. You need to refund such orders or face the consequences.
SEAmod
@Seller_xUhNV42YABk6R
Thank you for using the Forums. You could evaluate using buy shipping for your orders and/or get additional proof of delivery with signature confirmation. If you process your order that way, claims are less likely to be granted in the buyer's favor.
You can find more details in the Shipping Section for the help article below:
Thank you for your understanding, Susan
Seller_egmJkP7C3ln6Y
Amazon is granting all kind of claims for the customers. They dont even look at the case. I just had a customer claiming they returned the watch, no tracking , no contacting us for anything and Amazon refunded the money right away. We have not received the returned watch. We appealed it and they denied it.
Another case... I have is a customer that claimed he didn't receive the watch eventho, it says it was delivered and signed by the customer and Amazon refunded the money. They just dont care since it is your money and not theirs!
A-Z claims filed after buyer reported not delivered and was refunded
We keep running into an issue of buyers reporting INR even when tracking shows delivered with photo of delivered goods. The customers message us that they didn't receive the package, we provide them again with the proof of delivery and tracking number included in their order details, etc, and they then file A-Z. Even after going through the appeal process, refunding them for the merchandise (which they received per carrier tracking and POD), our account is still getting hit and our traffic has slowed down exponentially. We would greatly appreciate any help from mods to at least help these claims from affecting our account especially with it being peak season.
There are several orders, these are the order ID's:
114-1236696-5346616
112-9607376-0677828
113-1143772-1607431
@SEAmod@Quincy_Amazon@TaylorR_Amazon@KJ_Amazon@Rose_Amazon
A-Z claims filed after buyer reported not delivered and was refunded
We keep running into an issue of buyers reporting INR even when tracking shows delivered with photo of delivered goods. The customers message us that they didn't receive the package, we provide them again with the proof of delivery and tracking number included in their order details, etc, and they then file A-Z. Even after going through the appeal process, refunding them for the merchandise (which they received per carrier tracking and POD), our account is still getting hit and our traffic has slowed down exponentially. We would greatly appreciate any help from mods to at least help these claims from affecting our account especially with it being peak season.
There are several orders, these are the order ID's:
114-1236696-5346616
112-9607376-0677828
113-1143772-1607431
@SEAmod@Quincy_Amazon@TaylorR_Amazon@KJ_Amazon@Rose_Amazon
A-Z claims filed after buyer reported not delivered and was refunded
We keep running into an issue of buyers reporting INR even when tracking shows delivered with photo of delivered goods. The customers message us that they didn't receive the package, we provide them again with the proof of delivery and tracking number included in their order details, etc, and they then file A-Z. Even after going through the appeal process, refunding them for the merchandise (which they received per carrier tracking and POD), our account is still getting hit and our traffic has slowed down exponentially. We would greatly appreciate any help from mods to at least help these claims from affecting our account especially with it being peak season.
There are several orders, these are the order ID's:
114-1236696-5346616
112-9607376-0677828
113-1143772-1607431
@SEAmod@Quincy_Amazon@TaylorR_Amazon@KJ_Amazon@Rose_Amazon
0 replies
0 replies
Seller_4zBzdtgCyS9EI
If you are using Amazon Buy shipping and have it IN THE HANDS of the carrier on time, then you are protected for INR. If a customer contact you, you tell them Amazon handles this shipment and to please open an A-Z claim. That's it. You do not tell them "Here is the tracking number, it has been delivered!"
If you are NOT using Amazon buy shipping, or do, but do not have an "IN POSSESSION" scan that is on time and a buyer tells you they did not receive their package, you have NO options, telling them the package shows delivered is not acceptable. That is why they file A-Z and win. That is why you get a strike. Even signature delivery is often not accepted as proof of delivery. You need to refund such orders or face the consequences.
SEAmod
@Seller_xUhNV42YABk6R
Thank you for using the Forums. You could evaluate using buy shipping for your orders and/or get additional proof of delivery with signature confirmation. If you process your order that way, claims are less likely to be granted in the buyer's favor.
You can find more details in the Shipping Section for the help article below:
Thank you for your understanding, Susan
Seller_egmJkP7C3ln6Y
Amazon is granting all kind of claims for the customers. They dont even look at the case. I just had a customer claiming they returned the watch, no tracking , no contacting us for anything and Amazon refunded the money right away. We have not received the returned watch. We appealed it and they denied it.
Another case... I have is a customer that claimed he didn't receive the watch eventho, it says it was delivered and signed by the customer and Amazon refunded the money. They just dont care since it is your money and not theirs!
Seller_4zBzdtgCyS9EI
If you are using Amazon Buy shipping and have it IN THE HANDS of the carrier on time, then you are protected for INR. If a customer contact you, you tell them Amazon handles this shipment and to please open an A-Z claim. That's it. You do not tell them "Here is the tracking number, it has been delivered!"
If you are NOT using Amazon buy shipping, or do, but do not have an "IN POSSESSION" scan that is on time and a buyer tells you they did not receive their package, you have NO options, telling them the package shows delivered is not acceptable. That is why they file A-Z and win. That is why you get a strike. Even signature delivery is often not accepted as proof of delivery. You need to refund such orders or face the consequences.
Seller_4zBzdtgCyS9EI
If you are using Amazon Buy shipping and have it IN THE HANDS of the carrier on time, then you are protected for INR. If a customer contact you, you tell them Amazon handles this shipment and to please open an A-Z claim. That's it. You do not tell them "Here is the tracking number, it has been delivered!"
If you are NOT using Amazon buy shipping, or do, but do not have an "IN POSSESSION" scan that is on time and a buyer tells you they did not receive their package, you have NO options, telling them the package shows delivered is not acceptable. That is why they file A-Z and win. That is why you get a strike. Even signature delivery is often not accepted as proof of delivery. You need to refund such orders or face the consequences.
SEAmod
@Seller_xUhNV42YABk6R
Thank you for using the Forums. You could evaluate using buy shipping for your orders and/or get additional proof of delivery with signature confirmation. If you process your order that way, claims are less likely to be granted in the buyer's favor.
You can find more details in the Shipping Section for the help article below:
Thank you for your understanding, Susan
SEAmod
@Seller_xUhNV42YABk6R
Thank you for using the Forums. You could evaluate using buy shipping for your orders and/or get additional proof of delivery with signature confirmation. If you process your order that way, claims are less likely to be granted in the buyer's favor.
You can find more details in the Shipping Section for the help article below:
Thank you for your understanding, Susan
Seller_egmJkP7C3ln6Y
Amazon is granting all kind of claims for the customers. They dont even look at the case. I just had a customer claiming they returned the watch, no tracking , no contacting us for anything and Amazon refunded the money right away. We have not received the returned watch. We appealed it and they denied it.
Another case... I have is a customer that claimed he didn't receive the watch eventho, it says it was delivered and signed by the customer and Amazon refunded the money. They just dont care since it is your money and not theirs!
Seller_egmJkP7C3ln6Y
Amazon is granting all kind of claims for the customers. They dont even look at the case. I just had a customer claiming they returned the watch, no tracking , no contacting us for anything and Amazon refunded the money right away. We have not received the returned watch. We appealed it and they denied it.
Another case... I have is a customer that claimed he didn't receive the watch eventho, it says it was delivered and signed by the customer and Amazon refunded the money. They just dont care since it is your money and not theirs!
