[Now Closed] Get answers about Transparency at an Ask Amazon event today, November 21st
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.
What is Transparency?
The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:
- Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
- Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
- Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.
For more information, please go to the Transparency program page.
If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] Get answers about Transparency at an Ask Amazon event today, November 21st
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.
What is Transparency?
The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:
- Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
- Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
- Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.
For more information, please go to the Transparency program page.
If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
27 replies
Seller_cgmqzHsZDEIxc
What does the sentence 'Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection' mean? Do all sellers need to join this program? If don't join, they won't be able to sell on Amazon Marketplace?
Seller_y96uow8gyhiOt
Hi Everyone,
We’re facing a challenging situation with Amazon and need advice or help from those who may have dealt with a similar issue.
Here’s what happened:
We shipped an FBM order without providing a Transparency code. The product had a Transparency code, but unfortunately, an employee forgot to scan it before shipping. Once the shipment left, we were unable to provide a valid code.
A week later, Amazon suspended our FBA listing, which contains thousands of units properly labeled with valid Transparency codes. Amazon is refusing to accept invoices from the Manufacturer/Brand Owner as proof of authenticity.
To make things more complicated:
- The brand has not received any invoice verification emails from Amazon.
- The brand tried reaching out to Amazon directly to confirm our offer’s authenticity and request reactivation, but there doesn’t seem to be a clear process for them to do so.
We’re at a loss for how to resolve this, as the usual support channels are not yielding results. If anyone has experienced a similar situation or knows the best way to escalate this issue, we would greatly appreciate your insights.
Thank you!
Seller_aUbEyzlSSnsDJ
If you want help you should open a case with seller support. Come back here and ask for help from a Moderator.
Seller_Lu3bFSNnS57zM
Why does amazon take a blind eye to their transparency clients enrolling an ASIN and then segregating the placement of transparency codes only to products of that asin they ship to amazon sales but not in the enrolled products they sell anywhere else?
That is clearly illegally anticompetitive and sooooooooo easy for amazon to enforce.
Seller_Ha6JyVvDK6Ybs
Maybe Amazon should explain the PRICE FIXING items after deleting sales data refusing to address the issue when they are wrong removing the buy box which drops sales of that item by 95% along with posting wording to discourage customers from buying items basically not sold by Amazon or high volume PRIME while manipulating customers feed!.
.
JUST READ AMAZONS OWN WORDING! WHAT EVERYONES PERCENTAGE OF LISTINGS WITHOUT BUY BOX AND THIS WORDING OURS ARE NOW OVER 50% WITH 340 LISTINGS DOWN ON HIGH PRICING FIXING AND OVERALL SALE FOR PEAK DOWN 59% DUE TO AMAZON DRIVING SALES TO THEIR ITEMS BY THESE UNFAIR BUSINESS PRACTICES!
Seller_8ESHZD3bXlVUv
I always read that transparency codes are supposed to be unique per item, yet sometimes when I buy multiple items from an enrolled seller, the transparency codes are pre-printed on the box and identical to each other.
How do transparency codes differ from an easily replicable UPC code, given this fact above? If they are supposed to be unique, and not the same per product line, how does one go about reporting this violation to Amazon?
Seller_Jegz8UgonNzVh
Could you please explain the reasoning behind the limitation on the number of codes we are allowed to send via API?
Additionally, could you please explain the reasoning behind the frequent cycling of serial numbers, which sometimes results in older, still valid serial numbers being considered invalid? Thank you.
Seller_twXhKvG5zbFNV
You're stealing from us.
I buy Transparency products FROM AMAZON and REGULARLY have them marked "Defective" likely due to employee laziness and unwillingness to try scanning the transparency code for more than 2 seconds
Couple that with the fact that the transparency codes are smudged and unscannable half the time, I can barely scan them myself, I almost don't blame them. Great idea, put a small 2D barcode on the outside of a box, that you typically use as the shipping container, which gets beat up in transit, tossed around a warehouse, and no other way to identify it except by scanning it. Brilliant. Nothing bad will happen when it's unscannable, not like having the actual value it's representing written next to it for confirmation purposes would help or anything. Totally idiot proof, right?
Or worse, they don't try scanning them at all, declare them defective, and then Amazon finds them later, gets to sell them off as a new product (because they are) and reimburse me 50 - 75% of my purchase price because that's 50% of the sale price on the listings I'm selling on.
Win - Win for you guys.
Seller pays full price for a product,
You reimburse 50% of the value. You steal it, you sell it again. 50% extra profit! Fraud is fun!
"Lost Warehouse" on more than half my "Defective" products, all transparency. Never in my 4 years on Amazon have I ever had so many items consistently lost from the same ASIN, and never have I ever had a "defective" unit until the Transparency program was implemented.
Not to mention. If you have goods from BEFORE the program? Half the time the serial number doesn't work.
Do the employees know that if there's no Transparency code they can take the serial number?
Do these even get recorded?
You guys don't even care if a customer swaps out a product with a different serial number and returns it. You don't check. You won't even reimburse us if the customer returns the product without the box. Making it literally impossible to prove the serial number is different because ITS ON THE BOX.
You guys are a disgrace. Absolutely destroying people's businesses implementing half-baked programs.
Not to mention the fact that forever we've been told to cover up EVERYTHING on the product. No barcodes scannable when we put our FNSKU labels on.
So we cover up the serial numbers, on your orders, and now they're unsellable.... And you take them away from us, "Lose them," and then reimburse a fraction of their value, leaving us with a loss, not even a complete cost reimbursement. After careful review and selection of product procurement for the success of our business.
Oh, and the fun part? You guys refuse to do bin checks for them too! You accuse us of a crime, make us pay a penalty, and then refuse to investigate!! What a great policy.
And don't get me started on FBM. We type the product serial number into the text box you ask for when buying a label, and then we STILL get an email a week later telling us that it's not valid. Or that it doesn't match. Or some other BS.
Thank God I take photos of every single one of my serial numbers along with my shipping labels for my own sake and protection. I can't imagine all the sellers suffering because they thought they were safe shipping off units after confirming the data you requested inside your text box, which obviously doesn't work. Or your team is inept. Or both.
Fix your team. Fix your program. Fix your platform. Do better. Amazon is the worst it's ever been and you're not hurting the fraudsters, they'll always find a way.
You're hurting the honest people who rely on Amazon for their livlihoods and have built companies on the expectations that you would continue servicing us as you always have, and it would be a stable environment for thethe growth and security of their businesses.
Jameson_Amazon
Hello Sellers!
Our Ask Amazon event with the Transparency partner team has come to an end. If you have additional questions about Transparency, please feel free to include them in a new thread within the Manage Your Brand category and we will work to get you an answer as soon as possible.
Thank you all for joining!
Jameson
[Now Closed] Get answers about Transparency at an Ask Amazon event today, November 21st
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.
What is Transparency?
The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:
- Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
- Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
- Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.
For more information, please go to the Transparency program page.
If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] Get answers about Transparency at an Ask Amazon event today, November 21st
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.
What is Transparency?
The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:
- Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
- Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
- Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.
For more information, please go to the Transparency program page.
If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Now Closed] Get answers about Transparency at an Ask Amazon event today, November 21st
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about Transparency! This thread will be open today, November 21st, from 8 am to 5 pm PST.
What is Transparency?
The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:
- Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
- Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
- Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.
For more information, please go to the Transparency program page.
If you are already enrolled, or thinking of enrolling in Transparency, we would like to hear from you! Please include any questions you have regarding Transparency in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
27 replies
27 replies
Seller_cgmqzHsZDEIxc
What does the sentence 'Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection' mean? Do all sellers need to join this program? If don't join, they won't be able to sell on Amazon Marketplace?
Seller_y96uow8gyhiOt
Hi Everyone,
We’re facing a challenging situation with Amazon and need advice or help from those who may have dealt with a similar issue.
Here’s what happened:
We shipped an FBM order without providing a Transparency code. The product had a Transparency code, but unfortunately, an employee forgot to scan it before shipping. Once the shipment left, we were unable to provide a valid code.
A week later, Amazon suspended our FBA listing, which contains thousands of units properly labeled with valid Transparency codes. Amazon is refusing to accept invoices from the Manufacturer/Brand Owner as proof of authenticity.
To make things more complicated:
- The brand has not received any invoice verification emails from Amazon.
- The brand tried reaching out to Amazon directly to confirm our offer’s authenticity and request reactivation, but there doesn’t seem to be a clear process for them to do so.
We’re at a loss for how to resolve this, as the usual support channels are not yielding results. If anyone has experienced a similar situation or knows the best way to escalate this issue, we would greatly appreciate your insights.
Thank you!
Seller_aUbEyzlSSnsDJ
If you want help you should open a case with seller support. Come back here and ask for help from a Moderator.
Seller_Lu3bFSNnS57zM
Why does amazon take a blind eye to their transparency clients enrolling an ASIN and then segregating the placement of transparency codes only to products of that asin they ship to amazon sales but not in the enrolled products they sell anywhere else?
That is clearly illegally anticompetitive and sooooooooo easy for amazon to enforce.
Seller_Ha6JyVvDK6Ybs
Maybe Amazon should explain the PRICE FIXING items after deleting sales data refusing to address the issue when they are wrong removing the buy box which drops sales of that item by 95% along with posting wording to discourage customers from buying items basically not sold by Amazon or high volume PRIME while manipulating customers feed!.
.
JUST READ AMAZONS OWN WORDING! WHAT EVERYONES PERCENTAGE OF LISTINGS WITHOUT BUY BOX AND THIS WORDING OURS ARE NOW OVER 50% WITH 340 LISTINGS DOWN ON HIGH PRICING FIXING AND OVERALL SALE FOR PEAK DOWN 59% DUE TO AMAZON DRIVING SALES TO THEIR ITEMS BY THESE UNFAIR BUSINESS PRACTICES!
Seller_8ESHZD3bXlVUv
I always read that transparency codes are supposed to be unique per item, yet sometimes when I buy multiple items from an enrolled seller, the transparency codes are pre-printed on the box and identical to each other.
How do transparency codes differ from an easily replicable UPC code, given this fact above? If they are supposed to be unique, and not the same per product line, how does one go about reporting this violation to Amazon?
Seller_Jegz8UgonNzVh
Could you please explain the reasoning behind the limitation on the number of codes we are allowed to send via API?
Additionally, could you please explain the reasoning behind the frequent cycling of serial numbers, which sometimes results in older, still valid serial numbers being considered invalid? Thank you.
Seller_twXhKvG5zbFNV
You're stealing from us.
I buy Transparency products FROM AMAZON and REGULARLY have them marked "Defective" likely due to employee laziness and unwillingness to try scanning the transparency code for more than 2 seconds
Couple that with the fact that the transparency codes are smudged and unscannable half the time, I can barely scan them myself, I almost don't blame them. Great idea, put a small 2D barcode on the outside of a box, that you typically use as the shipping container, which gets beat up in transit, tossed around a warehouse, and no other way to identify it except by scanning it. Brilliant. Nothing bad will happen when it's unscannable, not like having the actual value it's representing written next to it for confirmation purposes would help or anything. Totally idiot proof, right?
Or worse, they don't try scanning them at all, declare them defective, and then Amazon finds them later, gets to sell them off as a new product (because they are) and reimburse me 50 - 75% of my purchase price because that's 50% of the sale price on the listings I'm selling on.
Win - Win for you guys.
Seller pays full price for a product,
You reimburse 50% of the value. You steal it, you sell it again. 50% extra profit! Fraud is fun!
"Lost Warehouse" on more than half my "Defective" products, all transparency. Never in my 4 years on Amazon have I ever had so many items consistently lost from the same ASIN, and never have I ever had a "defective" unit until the Transparency program was implemented.
Not to mention. If you have goods from BEFORE the program? Half the time the serial number doesn't work.
Do the employees know that if there's no Transparency code they can take the serial number?
Do these even get recorded?
You guys don't even care if a customer swaps out a product with a different serial number and returns it. You don't check. You won't even reimburse us if the customer returns the product without the box. Making it literally impossible to prove the serial number is different because ITS ON THE BOX.
You guys are a disgrace. Absolutely destroying people's businesses implementing half-baked programs.
Not to mention the fact that forever we've been told to cover up EVERYTHING on the product. No barcodes scannable when we put our FNSKU labels on.
So we cover up the serial numbers, on your orders, and now they're unsellable.... And you take them away from us, "Lose them," and then reimburse a fraction of their value, leaving us with a loss, not even a complete cost reimbursement. After careful review and selection of product procurement for the success of our business.
Oh, and the fun part? You guys refuse to do bin checks for them too! You accuse us of a crime, make us pay a penalty, and then refuse to investigate!! What a great policy.
And don't get me started on FBM. We type the product serial number into the text box you ask for when buying a label, and then we STILL get an email a week later telling us that it's not valid. Or that it doesn't match. Or some other BS.
Thank God I take photos of every single one of my serial numbers along with my shipping labels for my own sake and protection. I can't imagine all the sellers suffering because they thought they were safe shipping off units after confirming the data you requested inside your text box, which obviously doesn't work. Or your team is inept. Or both.
Fix your team. Fix your program. Fix your platform. Do better. Amazon is the worst it's ever been and you're not hurting the fraudsters, they'll always find a way.
You're hurting the honest people who rely on Amazon for their livlihoods and have built companies on the expectations that you would continue servicing us as you always have, and it would be a stable environment for thethe growth and security of their businesses.
Jameson_Amazon
Hello Sellers!
Our Ask Amazon event with the Transparency partner team has come to an end. If you have additional questions about Transparency, please feel free to include them in a new thread within the Manage Your Brand category and we will work to get you an answer as soon as possible.
Thank you all for joining!
Jameson
Seller_cgmqzHsZDEIxc
What does the sentence 'Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection' mean? Do all sellers need to join this program? If don't join, they won't be able to sell on Amazon Marketplace?
Seller_cgmqzHsZDEIxc
What does the sentence 'Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection' mean? Do all sellers need to join this program? If don't join, they won't be able to sell on Amazon Marketplace?
Seller_y96uow8gyhiOt
Hi Everyone,
We’re facing a challenging situation with Amazon and need advice or help from those who may have dealt with a similar issue.
Here’s what happened:
We shipped an FBM order without providing a Transparency code. The product had a Transparency code, but unfortunately, an employee forgot to scan it before shipping. Once the shipment left, we were unable to provide a valid code.
A week later, Amazon suspended our FBA listing, which contains thousands of units properly labeled with valid Transparency codes. Amazon is refusing to accept invoices from the Manufacturer/Brand Owner as proof of authenticity.
To make things more complicated:
- The brand has not received any invoice verification emails from Amazon.
- The brand tried reaching out to Amazon directly to confirm our offer’s authenticity and request reactivation, but there doesn’t seem to be a clear process for them to do so.
We’re at a loss for how to resolve this, as the usual support channels are not yielding results. If anyone has experienced a similar situation or knows the best way to escalate this issue, we would greatly appreciate your insights.
Thank you!
Seller_y96uow8gyhiOt
Hi Everyone,
We’re facing a challenging situation with Amazon and need advice or help from those who may have dealt with a similar issue.
Here’s what happened:
We shipped an FBM order without providing a Transparency code. The product had a Transparency code, but unfortunately, an employee forgot to scan it before shipping. Once the shipment left, we were unable to provide a valid code.
A week later, Amazon suspended our FBA listing, which contains thousands of units properly labeled with valid Transparency codes. Amazon is refusing to accept invoices from the Manufacturer/Brand Owner as proof of authenticity.
To make things more complicated:
- The brand has not received any invoice verification emails from Amazon.
- The brand tried reaching out to Amazon directly to confirm our offer’s authenticity and request reactivation, but there doesn’t seem to be a clear process for them to do so.
We’re at a loss for how to resolve this, as the usual support channels are not yielding results. If anyone has experienced a similar situation or knows the best way to escalate this issue, we would greatly appreciate your insights.
Thank you!
Seller_aUbEyzlSSnsDJ
If you want help you should open a case with seller support. Come back here and ask for help from a Moderator.
Seller_aUbEyzlSSnsDJ
If you want help you should open a case with seller support. Come back here and ask for help from a Moderator.
Seller_Lu3bFSNnS57zM
Why does amazon take a blind eye to their transparency clients enrolling an ASIN and then segregating the placement of transparency codes only to products of that asin they ship to amazon sales but not in the enrolled products they sell anywhere else?
That is clearly illegally anticompetitive and sooooooooo easy for amazon to enforce.
Seller_Lu3bFSNnS57zM
Why does amazon take a blind eye to their transparency clients enrolling an ASIN and then segregating the placement of transparency codes only to products of that asin they ship to amazon sales but not in the enrolled products they sell anywhere else?
That is clearly illegally anticompetitive and sooooooooo easy for amazon to enforce.
Seller_Ha6JyVvDK6Ybs
Maybe Amazon should explain the PRICE FIXING items after deleting sales data refusing to address the issue when they are wrong removing the buy box which drops sales of that item by 95% along with posting wording to discourage customers from buying items basically not sold by Amazon or high volume PRIME while manipulating customers feed!.
.
JUST READ AMAZONS OWN WORDING! WHAT EVERYONES PERCENTAGE OF LISTINGS WITHOUT BUY BOX AND THIS WORDING OURS ARE NOW OVER 50% WITH 340 LISTINGS DOWN ON HIGH PRICING FIXING AND OVERALL SALE FOR PEAK DOWN 59% DUE TO AMAZON DRIVING SALES TO THEIR ITEMS BY THESE UNFAIR BUSINESS PRACTICES!
Seller_Ha6JyVvDK6Ybs
Maybe Amazon should explain the PRICE FIXING items after deleting sales data refusing to address the issue when they are wrong removing the buy box which drops sales of that item by 95% along with posting wording to discourage customers from buying items basically not sold by Amazon or high volume PRIME while manipulating customers feed!.
.
JUST READ AMAZONS OWN WORDING! WHAT EVERYONES PERCENTAGE OF LISTINGS WITHOUT BUY BOX AND THIS WORDING OURS ARE NOW OVER 50% WITH 340 LISTINGS DOWN ON HIGH PRICING FIXING AND OVERALL SALE FOR PEAK DOWN 59% DUE TO AMAZON DRIVING SALES TO THEIR ITEMS BY THESE UNFAIR BUSINESS PRACTICES!
Seller_8ESHZD3bXlVUv
I always read that transparency codes are supposed to be unique per item, yet sometimes when I buy multiple items from an enrolled seller, the transparency codes are pre-printed on the box and identical to each other.
How do transparency codes differ from an easily replicable UPC code, given this fact above? If they are supposed to be unique, and not the same per product line, how does one go about reporting this violation to Amazon?
Seller_8ESHZD3bXlVUv
I always read that transparency codes are supposed to be unique per item, yet sometimes when I buy multiple items from an enrolled seller, the transparency codes are pre-printed on the box and identical to each other.
How do transparency codes differ from an easily replicable UPC code, given this fact above? If they are supposed to be unique, and not the same per product line, how does one go about reporting this violation to Amazon?
Seller_Jegz8UgonNzVh
Could you please explain the reasoning behind the limitation on the number of codes we are allowed to send via API?
Additionally, could you please explain the reasoning behind the frequent cycling of serial numbers, which sometimes results in older, still valid serial numbers being considered invalid? Thank you.
Seller_Jegz8UgonNzVh
Could you please explain the reasoning behind the limitation on the number of codes we are allowed to send via API?
Additionally, could you please explain the reasoning behind the frequent cycling of serial numbers, which sometimes results in older, still valid serial numbers being considered invalid? Thank you.
Seller_twXhKvG5zbFNV
You're stealing from us.
I buy Transparency products FROM AMAZON and REGULARLY have them marked "Defective" likely due to employee laziness and unwillingness to try scanning the transparency code for more than 2 seconds
Couple that with the fact that the transparency codes are smudged and unscannable half the time, I can barely scan them myself, I almost don't blame them. Great idea, put a small 2D barcode on the outside of a box, that you typically use as the shipping container, which gets beat up in transit, tossed around a warehouse, and no other way to identify it except by scanning it. Brilliant. Nothing bad will happen when it's unscannable, not like having the actual value it's representing written next to it for confirmation purposes would help or anything. Totally idiot proof, right?
Or worse, they don't try scanning them at all, declare them defective, and then Amazon finds them later, gets to sell them off as a new product (because they are) and reimburse me 50 - 75% of my purchase price because that's 50% of the sale price on the listings I'm selling on.
Win - Win for you guys.
Seller pays full price for a product,
You reimburse 50% of the value. You steal it, you sell it again. 50% extra profit! Fraud is fun!
"Lost Warehouse" on more than half my "Defective" products, all transparency. Never in my 4 years on Amazon have I ever had so many items consistently lost from the same ASIN, and never have I ever had a "defective" unit until the Transparency program was implemented.
Not to mention. If you have goods from BEFORE the program? Half the time the serial number doesn't work.
Do the employees know that if there's no Transparency code they can take the serial number?
Do these even get recorded?
You guys don't even care if a customer swaps out a product with a different serial number and returns it. You don't check. You won't even reimburse us if the customer returns the product without the box. Making it literally impossible to prove the serial number is different because ITS ON THE BOX.
You guys are a disgrace. Absolutely destroying people's businesses implementing half-baked programs.
Not to mention the fact that forever we've been told to cover up EVERYTHING on the product. No barcodes scannable when we put our FNSKU labels on.
So we cover up the serial numbers, on your orders, and now they're unsellable.... And you take them away from us, "Lose them," and then reimburse a fraction of their value, leaving us with a loss, not even a complete cost reimbursement. After careful review and selection of product procurement for the success of our business.
Oh, and the fun part? You guys refuse to do bin checks for them too! You accuse us of a crime, make us pay a penalty, and then refuse to investigate!! What a great policy.
And don't get me started on FBM. We type the product serial number into the text box you ask for when buying a label, and then we STILL get an email a week later telling us that it's not valid. Or that it doesn't match. Or some other BS.
Thank God I take photos of every single one of my serial numbers along with my shipping labels for my own sake and protection. I can't imagine all the sellers suffering because they thought they were safe shipping off units after confirming the data you requested inside your text box, which obviously doesn't work. Or your team is inept. Or both.
Fix your team. Fix your program. Fix your platform. Do better. Amazon is the worst it's ever been and you're not hurting the fraudsters, they'll always find a way.
You're hurting the honest people who rely on Amazon for their livlihoods and have built companies on the expectations that you would continue servicing us as you always have, and it would be a stable environment for thethe growth and security of their businesses.
Seller_twXhKvG5zbFNV
You're stealing from us.
I buy Transparency products FROM AMAZON and REGULARLY have them marked "Defective" likely due to employee laziness and unwillingness to try scanning the transparency code for more than 2 seconds
Couple that with the fact that the transparency codes are smudged and unscannable half the time, I can barely scan them myself, I almost don't blame them. Great idea, put a small 2D barcode on the outside of a box, that you typically use as the shipping container, which gets beat up in transit, tossed around a warehouse, and no other way to identify it except by scanning it. Brilliant. Nothing bad will happen when it's unscannable, not like having the actual value it's representing written next to it for confirmation purposes would help or anything. Totally idiot proof, right?
Or worse, they don't try scanning them at all, declare them defective, and then Amazon finds them later, gets to sell them off as a new product (because they are) and reimburse me 50 - 75% of my purchase price because that's 50% of the sale price on the listings I'm selling on.
Win - Win for you guys.
Seller pays full price for a product,
You reimburse 50% of the value. You steal it, you sell it again. 50% extra profit! Fraud is fun!
"Lost Warehouse" on more than half my "Defective" products, all transparency. Never in my 4 years on Amazon have I ever had so many items consistently lost from the same ASIN, and never have I ever had a "defective" unit until the Transparency program was implemented.
Not to mention. If you have goods from BEFORE the program? Half the time the serial number doesn't work.
Do the employees know that if there's no Transparency code they can take the serial number?
Do these even get recorded?
You guys don't even care if a customer swaps out a product with a different serial number and returns it. You don't check. You won't even reimburse us if the customer returns the product without the box. Making it literally impossible to prove the serial number is different because ITS ON THE BOX.
You guys are a disgrace. Absolutely destroying people's businesses implementing half-baked programs.
Not to mention the fact that forever we've been told to cover up EVERYTHING on the product. No barcodes scannable when we put our FNSKU labels on.
So we cover up the serial numbers, on your orders, and now they're unsellable.... And you take them away from us, "Lose them," and then reimburse a fraction of their value, leaving us with a loss, not even a complete cost reimbursement. After careful review and selection of product procurement for the success of our business.
Oh, and the fun part? You guys refuse to do bin checks for them too! You accuse us of a crime, make us pay a penalty, and then refuse to investigate!! What a great policy.
And don't get me started on FBM. We type the product serial number into the text box you ask for when buying a label, and then we STILL get an email a week later telling us that it's not valid. Or that it doesn't match. Or some other BS.
Thank God I take photos of every single one of my serial numbers along with my shipping labels for my own sake and protection. I can't imagine all the sellers suffering because they thought they were safe shipping off units after confirming the data you requested inside your text box, which obviously doesn't work. Or your team is inept. Or both.
Fix your team. Fix your program. Fix your platform. Do better. Amazon is the worst it's ever been and you're not hurting the fraudsters, they'll always find a way.
You're hurting the honest people who rely on Amazon for their livlihoods and have built companies on the expectations that you would continue servicing us as you always have, and it would be a stable environment for thethe growth and security of their businesses.
Jameson_Amazon
Hello Sellers!
Our Ask Amazon event with the Transparency partner team has come to an end. If you have additional questions about Transparency, please feel free to include them in a new thread within the Manage Your Brand category and we will work to get you an answer as soon as possible.
Thank you all for joining!
Jameson
Jameson_Amazon
Hello Sellers!
Our Ask Amazon event with the Transparency partner team has come to an end. If you have additional questions about Transparency, please feel free to include them in a new thread within the Manage Your Brand category and we will work to get you an answer as soon as possible.
Thank you all for joining!
Jameson
