A-Z Claim appeal denied. Item was delivered on time
@SEAmod @Michelle_Amazon
Long story short I hope.
Customer claims item was not delivered.
Tracking shows item was delivered on time to address provided.
I was not able to use Amazon Buy Shipping, in this instance, of course right?
Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.
Still package was delivered on time.
I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.
15 days later ... they open an A-Z saying they never got the package.
I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.
I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.
Explained this all to A-Z, of course they don't care.
I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.
I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.
Should I open a case or not.
A-Z Claim appeal denied. Item was delivered on time
@SEAmod @Michelle_Amazon
Long story short I hope.
Customer claims item was not delivered.
Tracking shows item was delivered on time to address provided.
I was not able to use Amazon Buy Shipping, in this instance, of course right?
Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.
Still package was delivered on time.
I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.
15 days later ... they open an A-Z saying they never got the package.
I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.
I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.
Explained this all to A-Z, of course they don't care.
I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.
I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.
Should I open a case or not.
10 replies
Seller_OvL8C4BJWiuS9
You will not win a case, unfortunately.
Josh_Amazon
Hello @Seller_LTNvvFJ2jqJOv,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration with the A-to-Z claim and its impact on your ODR. To address this issue properly, the first step is to open a case with Seller Support. They have the tools and authority to review the specifics of your situation and potentially adjust the ODR if warranted.
If you open a case and it gets closed without resolving your concerns, you can then reach out here on the Forums for further support from a community manager. At that point, we'll be able to review the case details and provide additional assistance if needed.
For now, please proceed with contacting Seller Support to initiate the review process.
Best regards,
-Josh
A-Z Claim appeal denied. Item was delivered on time
@SEAmod @Michelle_Amazon
Long story short I hope.
Customer claims item was not delivered.
Tracking shows item was delivered on time to address provided.
I was not able to use Amazon Buy Shipping, in this instance, of course right?
Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.
Still package was delivered on time.
I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.
15 days later ... they open an A-Z saying they never got the package.
I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.
I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.
Explained this all to A-Z, of course they don't care.
I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.
I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.
Should I open a case or not.
A-Z Claim appeal denied. Item was delivered on time
@SEAmod @Michelle_Amazon
Long story short I hope.
Customer claims item was not delivered.
Tracking shows item was delivered on time to address provided.
I was not able to use Amazon Buy Shipping, in this instance, of course right?
Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.
Still package was delivered on time.
I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.
15 days later ... they open an A-Z saying they never got the package.
I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.
I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.
Explained this all to A-Z, of course they don't care.
I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.
I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.
Should I open a case or not.
A-Z Claim appeal denied. Item was delivered on time
@SEAmod @Michelle_Amazon
Long story short I hope.
Customer claims item was not delivered.
Tracking shows item was delivered on time to address provided.
I was not able to use Amazon Buy Shipping, in this instance, of course right?
Postal address was confirmed by USPS, but was not confirming in Amazon shipping and wanted me to spend $11.00 to ship a $10.97 order.
Still package was delivered on time.
I politely asked customer to check their mailbox and not their front door and let me know if it was in the mailbox or not.
15 days later ... they open an A-Z saying they never got the package.
I immediately refunded because that was the first time I was told by the customer or Amazon, that they still said they did not get package after they checked.
I show that the package was sent out again after showing delivered because the customer had moved and the post office recognize the mistake and sent it to the forwarding address.
Explained this all to A-Z, of course they don't care.
I don't care about the refund, I would have refunded on the day after the first and only time customer contacted me and not had let it go 15 more days.
I just want the ODR gone. Customer did not abide by Amazon's rules before submitting claim.
Should I open a case or not.
10 replies
10 replies
Seller_OvL8C4BJWiuS9
You will not win a case, unfortunately.
Josh_Amazon
Hello @Seller_LTNvvFJ2jqJOv,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration with the A-to-Z claim and its impact on your ODR. To address this issue properly, the first step is to open a case with Seller Support. They have the tools and authority to review the specifics of your situation and potentially adjust the ODR if warranted.
If you open a case and it gets closed without resolving your concerns, you can then reach out here on the Forums for further support from a community manager. At that point, we'll be able to review the case details and provide additional assistance if needed.
For now, please proceed with contacting Seller Support to initiate the review process.
Best regards,
-Josh
Seller_OvL8C4BJWiuS9
You will not win a case, unfortunately.
Seller_OvL8C4BJWiuS9
You will not win a case, unfortunately.
Josh_Amazon
Hello @Seller_LTNvvFJ2jqJOv,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration with the A-to-Z claim and its impact on your ODR. To address this issue properly, the first step is to open a case with Seller Support. They have the tools and authority to review the specifics of your situation and potentially adjust the ODR if warranted.
If you open a case and it gets closed without resolving your concerns, you can then reach out here on the Forums for further support from a community manager. At that point, we'll be able to review the case details and provide additional assistance if needed.
For now, please proceed with contacting Seller Support to initiate the review process.
Best regards,
-Josh
Josh_Amazon
Hello @Seller_LTNvvFJ2jqJOv,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration with the A-to-Z claim and its impact on your ODR. To address this issue properly, the first step is to open a case with Seller Support. They have the tools and authority to review the specifics of your situation and potentially adjust the ODR if warranted.
If you open a case and it gets closed without resolving your concerns, you can then reach out here on the Forums for further support from a community manager. At that point, we'll be able to review the case details and provide additional assistance if needed.
For now, please proceed with contacting Seller Support to initiate the review process.
Best regards,
-Josh
