We have a SAFE-T claim that keeps getting denied for order 113-6996234-6857069 and Case 15791735891. A customer sent back a completely different item than we sold them.

We have provided all the information necessary for any reasonable person to understand we are rightfully owed the claim. Yet, Amazon keeps denying it and now they say they won't reply anymore. This is crazy.

We provided photos showing the differences, we provided serial numbers, we provided an invoice, we provided links to the manufacturer website and we provided photos of the box with label.

Since we've done everything possible on the SAFE-T claim front, I don't know what else to do other than come here.

@Quincy_Amazon you helped us with our last forum post, maybe you can help again? Or another mod?

@SEAmod