Hi everyone,

My Brand Registry enrollment application (IP Accelerator) was rejected with the following message:

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time submitting the Brand Registry enrollment form. Please note that enrollment in Brand Registry is at Amazon’s sole discretion. Any misuse of Amazon’s Brand Protection tools or suspected misconduct in the acquisition or maintenance of your intellectual property rights may lead to restrictions or removal from Brand Registry."

I submitted an appeal (CASE ID 16731493111) and updated the case with additional information a couple of times while waiting for a response (still waiting). However, I realized that the email confirmations I received after updating my case came from the Amazon Developer Support Team and not the Brand Registry team. Only the initial rejection email was from the Brand Registry.

Here’s the email I received from Developer Support:

*"Thank you for contacting the Amazon Developer Support Team!

We received your message relating to Case# 16731493111. A team member will follow up with you as soon as possible.

To contact us again about this issue, please use the Contact Us form in the Distribution Portal using the following link:

https://developer.amazon.com/help/contact-us.html?caseID=16731493111

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message."*

I'm concerned that my case might not be with the correct team. Can anyone help me understand this or advise if I need to take any action?

I hope it is okay to tag @Jim_Amazon @Dougal_Amazon @Sandy_Amazon (Case ID 16731493111)

Thank you!