Account deactivated by mistake
Good morning,
My account is activated due to section 3 but I do not have any second account neither did I sell anything on Amazon ever. I have opened multiple cases but the case is still not resolved. In addition, I am receiving emails from Amazon that some of my some listed items are removed from the catalogue due to policy violations but they are not my products as I never sold anything on my accounts yet and do not have those products. I am lost here and I did nothing wrong. Please guide me on what should I do. Thank you
3 replies
Seller_rI7BZIczK8iAC
That doesn't matter. From the moment you LIST something in your "Manage Inventory" it is considered as "intention to sell". And if this is a restricted product you get a violation.
But actually your greater problem is the "related account". Copy and paste here Amazon's email with the deactivation message. MAYBE someone can give an advice.
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_JJZBBTExvZYwz,
@Seller_rI7BZIczK8iAC is correct, please provide the Performance Notification you received, or a case ID. It should include the name of the other Seller. If you post that information, I can look into your specific issue.
These may be helpful:
Address a Multiple Account Policy violation Comply with Amazon’s Multiple Account policy
Once you have the name of the other Seller, your next steps are based on:
- Does the related account belong to you?
- Do you recognize the other Seller?
- If you do NOT recognize the other Seller, there will be additional questions I would ask that can help possibly identify how the relationship could have happened.
If I have a better understanding of your situation, I can ask you some questions to help you understand the next step.
The Related Accounts team enforces Sellers for related accounts when they identify a connection with another selling account, and that other account was deactivated for a policy violation.
Sellers may only open one Seller Central account for each region in which they sell unless they have a legitimate business need to open a second account and all their accounts are in good standing.
I look forward to your response. Thank you for reaching out on the forums.
April
Account deactivated by mistake
Good morning,
My account is activated due to section 3 but I do not have any second account neither did I sell anything on Amazon ever. I have opened multiple cases but the case is still not resolved. In addition, I am receiving emails from Amazon that some of my some listed items are removed from the catalogue due to policy violations but they are not my products as I never sold anything on my accounts yet and do not have those products. I am lost here and I did nothing wrong. Please guide me on what should I do. Thank you
Account deactivated by mistake
Good morning,
My account is activated due to section 3 but I do not have any second account neither did I sell anything on Amazon ever. I have opened multiple cases but the case is still not resolved. In addition, I am receiving emails from Amazon that some of my some listed items are removed from the catalogue due to policy violations but they are not my products as I never sold anything on my accounts yet and do not have those products. I am lost here and I did nothing wrong. Please guide me on what should I do. Thank you
3 replies
3 replies
Seller_rI7BZIczK8iAC
That doesn't matter. From the moment you LIST something in your "Manage Inventory" it is considered as "intention to sell". And if this is a restricted product you get a violation.
But actually your greater problem is the "related account". Copy and paste here Amazon's email with the deactivation message. MAYBE someone can give an advice.
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_JJZBBTExvZYwz,
@Seller_rI7BZIczK8iAC is correct, please provide the Performance Notification you received, or a case ID. It should include the name of the other Seller. If you post that information, I can look into your specific issue.
These may be helpful:
Address a Multiple Account Policy violation Comply with Amazon’s Multiple Account policy
Once you have the name of the other Seller, your next steps are based on:
- Does the related account belong to you?
- Do you recognize the other Seller?
- If you do NOT recognize the other Seller, there will be additional questions I would ask that can help possibly identify how the relationship could have happened.
If I have a better understanding of your situation, I can ask you some questions to help you understand the next step.
The Related Accounts team enforces Sellers for related accounts when they identify a connection with another selling account, and that other account was deactivated for a policy violation.
Sellers may only open one Seller Central account for each region in which they sell unless they have a legitimate business need to open a second account and all their accounts are in good standing.
I look forward to your response. Thank you for reaching out on the forums.
April
Seller_rI7BZIczK8iAC
That doesn't matter. From the moment you LIST something in your "Manage Inventory" it is considered as "intention to sell". And if this is a restricted product you get a violation.
But actually your greater problem is the "related account". Copy and paste here Amazon's email with the deactivation message. MAYBE someone can give an advice.
Seller_rI7BZIczK8iAC
That doesn't matter. From the moment you LIST something in your "Manage Inventory" it is considered as "intention to sell". And if this is a restricted product you get a violation.
But actually your greater problem is the "related account". Copy and paste here Amazon's email with the deactivation message. MAYBE someone can give an advice.
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
Seller_chy5fCStE8sIz
[Moderator Edit: removed personal solicitations]
April_Amazon
Hello @Seller_JJZBBTExvZYwz,
@Seller_rI7BZIczK8iAC is correct, please provide the Performance Notification you received, or a case ID. It should include the name of the other Seller. If you post that information, I can look into your specific issue.
These may be helpful:
Address a Multiple Account Policy violation Comply with Amazon’s Multiple Account policy
Once you have the name of the other Seller, your next steps are based on:
- Does the related account belong to you?
- Do you recognize the other Seller?
- If you do NOT recognize the other Seller, there will be additional questions I would ask that can help possibly identify how the relationship could have happened.
If I have a better understanding of your situation, I can ask you some questions to help you understand the next step.
The Related Accounts team enforces Sellers for related accounts when they identify a connection with another selling account, and that other account was deactivated for a policy violation.
Sellers may only open one Seller Central account for each region in which they sell unless they have a legitimate business need to open a second account and all their accounts are in good standing.
I look forward to your response. Thank you for reaching out on the forums.
April
April_Amazon
Hello @Seller_JJZBBTExvZYwz,
@Seller_rI7BZIczK8iAC is correct, please provide the Performance Notification you received, or a case ID. It should include the name of the other Seller. If you post that information, I can look into your specific issue.
These may be helpful:
Address a Multiple Account Policy violation Comply with Amazon’s Multiple Account policy
Once you have the name of the other Seller, your next steps are based on:
- Does the related account belong to you?
- Do you recognize the other Seller?
- If you do NOT recognize the other Seller, there will be additional questions I would ask that can help possibly identify how the relationship could have happened.
If I have a better understanding of your situation, I can ask you some questions to help you understand the next step.
The Related Accounts team enforces Sellers for related accounts when they identify a connection with another selling account, and that other account was deactivated for a policy violation.
Sellers may only open one Seller Central account for each region in which they sell unless they have a legitimate business need to open a second account and all their accounts are in good standing.
I look forward to your response. Thank you for reaching out on the forums.
April
