Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
33 replies
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_6piv3qIEVlgn8
Hello, I am experiencing a similar issue where a buyer canceled their order and left negative feedback stating that their credit card was charged twice. As you are aware, as a 3rd party seller I do not have the authority from Amazon to charge a buyer's payment method. I never even knew they placed an order or canceled it until I read their negative feedback. I opened a case and spoke with a Seller Support rep to have the feedback removed. It has now been almost four weeks and still nothing has changed, and this is the peak selling season. I just keep getting messages from Seller Support stating that their team of experts are diligently working to resolve this case. Here is the Buyer's feedback: "I DELETED MY ORDER for a lego dinosaur kit but the 80.45 was put on my charge not once but twice." The last four digits for this order are 5445. The case number ends in 5531. Thanks in advance for resolving this simple issue.
Seller_uRkmQUme3PQw3
Hi Quincy_Amazon do you know if there is progress bieng made on this issue?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_uRkmQUme3PQw3
Hello Quincy I appreciate the help the feedback seems to have been removed I trully appreciate the effort and hard work you put in to help.
That bieng said I have another issue that I need help with. My customer placed an order for two items that we shipped separately.
case number 114-1658336-7173024
tracking numbers :1ZC1G376YW37102034 ---bought from amazon delivered on 11/09/2024
second tracking number 1Z8A8V140388395643 delivered on 11/13/2024
We shipped them separately to avoid any damages and the customer left a negative feedback stating that they received only one package. We sent them the tracking number for the second package via the message portal as amazon does not allow to upload two different tracking numbers for the same order .
Both packages were in fact delivered early before the estimated delivery date which was 10/14/2024 we also replied to the feedback right away letting them know that the packages were shipped separately.
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for your response and for providing that update. I can confirm that the feedback left on related case ID 16382096781 has been removed. I am looking into the feedback regarding order ID 114-1658336-7173024 and will respond with any findings.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
33 replies
33 replies
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_6piv3qIEVlgn8
Hello, I am experiencing a similar issue where a buyer canceled their order and left negative feedback stating that their credit card was charged twice. As you are aware, as a 3rd party seller I do not have the authority from Amazon to charge a buyer's payment method. I never even knew they placed an order or canceled it until I read their negative feedback. I opened a case and spoke with a Seller Support rep to have the feedback removed. It has now been almost four weeks and still nothing has changed, and this is the peak selling season. I just keep getting messages from Seller Support stating that their team of experts are diligently working to resolve this case. Here is the Buyer's feedback: "I DELETED MY ORDER for a lego dinosaur kit but the 80.45 was put on my charge not once but twice." The last four digits for this order are 5445. The case number ends in 5531. Thanks in advance for resolving this simple issue.
Seller_uRkmQUme3PQw3
Hi Quincy_Amazon do you know if there is progress bieng made on this issue?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_uRkmQUme3PQw3
Hello Quincy I appreciate the help the feedback seems to have been removed I trully appreciate the effort and hard work you put in to help.
That bieng said I have another issue that I need help with. My customer placed an order for two items that we shipped separately.
case number 114-1658336-7173024
tracking numbers :1ZC1G376YW37102034 ---bought from amazon delivered on 11/09/2024
second tracking number 1Z8A8V140388395643 delivered on 11/13/2024
We shipped them separately to avoid any damages and the customer left a negative feedback stating that they received only one package. We sent them the tracking number for the second package via the message portal as amazon does not allow to upload two different tracking numbers for the same order .
Both packages were in fact delivered early before the estimated delivery date which was 10/14/2024 we also replied to the feedback right away letting them know that the packages were shipped separately.
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for your response and for providing that update. I can confirm that the feedback left on related case ID 16382096781 has been removed. I am looking into the feedback regarding order ID 114-1658336-7173024 and will respond with any findings.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_6piv3qIEVlgn8
Hello, I am experiencing a similar issue where a buyer canceled their order and left negative feedback stating that their credit card was charged twice. As you are aware, as a 3rd party seller I do not have the authority from Amazon to charge a buyer's payment method. I never even knew they placed an order or canceled it until I read their negative feedback. I opened a case and spoke with a Seller Support rep to have the feedback removed. It has now been almost four weeks and still nothing has changed, and this is the peak selling season. I just keep getting messages from Seller Support stating that their team of experts are diligently working to resolve this case. Here is the Buyer's feedback: "I DELETED MY ORDER for a lego dinosaur kit but the 80.45 was put on my charge not once but twice." The last four digits for this order are 5445. The case number ends in 5531. Thanks in advance for resolving this simple issue.
Seller_6piv3qIEVlgn8
Hello, I am experiencing a similar issue where a buyer canceled their order and left negative feedback stating that their credit card was charged twice. As you are aware, as a 3rd party seller I do not have the authority from Amazon to charge a buyer's payment method. I never even knew they placed an order or canceled it until I read their negative feedback. I opened a case and spoke with a Seller Support rep to have the feedback removed. It has now been almost four weeks and still nothing has changed, and this is the peak selling season. I just keep getting messages from Seller Support stating that their team of experts are diligently working to resolve this case. Here is the Buyer's feedback: "I DELETED MY ORDER for a lego dinosaur kit but the 80.45 was put on my charge not once but twice." The last four digits for this order are 5445. The case number ends in 5531. Thanks in advance for resolving this simple issue.
Seller_uRkmQUme3PQw3
Hi Quincy_Amazon do you know if there is progress bieng made on this issue?
Seller_uRkmQUme3PQw3
Hi Quincy_Amazon do you know if there is progress bieng made on this issue?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_7H4ZGDmVUsSXp
How can this be allowed, Amazon? This means any seller can have their fb rating destroyed, by cancelled orders in which the seller can be never aware that orders are placed, since it was cancelled by the buyer before Amazon sent the order to the seller? That's a new low, which has to be on purpose since the seller spoke to an actual amazon employee, a real person, yet still getting the ai programmed useless auto updates? How increditably irresponsible. Even if just a system glitch, how can they let a seller suffer the blame for their mishandling of a customers' money?
Seller_uRkmQUme3PQw3
Hello Quincy I appreciate the help the feedback seems to have been removed I trully appreciate the effort and hard work you put in to help.
That bieng said I have another issue that I need help with. My customer placed an order for two items that we shipped separately.
case number 114-1658336-7173024
tracking numbers :1ZC1G376YW37102034 ---bought from amazon delivered on 11/09/2024
second tracking number 1Z8A8V140388395643 delivered on 11/13/2024
We shipped them separately to avoid any damages and the customer left a negative feedback stating that they received only one package. We sent them the tracking number for the second package via the message portal as amazon does not allow to upload two different tracking numbers for the same order .
Both packages were in fact delivered early before the estimated delivery date which was 10/14/2024 we also replied to the feedback right away letting them know that the packages were shipped separately.
Seller_uRkmQUme3PQw3
Hello Quincy I appreciate the help the feedback seems to have been removed I trully appreciate the effort and hard work you put in to help.
That bieng said I have another issue that I need help with. My customer placed an order for two items that we shipped separately.
case number 114-1658336-7173024
tracking numbers :1ZC1G376YW37102034 ---bought from amazon delivered on 11/09/2024
second tracking number 1Z8A8V140388395643 delivered on 11/13/2024
We shipped them separately to avoid any damages and the customer left a negative feedback stating that they received only one package. We sent them the tracking number for the second package via the message portal as amazon does not allow to upload two different tracking numbers for the same order .
Both packages were in fact delivered early before the estimated delivery date which was 10/14/2024 we also replied to the feedback right away letting them know that the packages were shipped separately.
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for your response and for providing that update. I can confirm that the feedback left on related case ID 16382096781 has been removed. I am looking into the feedback regarding order ID 114-1658336-7173024 and will respond with any findings.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for your response and for providing that update. I can confirm that the feedback left on related case ID 16382096781 has been removed. I am looking into the feedback regarding order ID 114-1658336-7173024 and will respond with any findings.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
