Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
33 replies
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
Why Amazon allows buyer leave feedback for a canceled order?
A buyer placed 5 orders for a same item and then canceled 5 orders.
And left the negative feedback to one of the canceled order, claim we charged him/her for returns.
Amazon refuse to remove it.
Any mod can help?
Order ID is 702-9413593-9450640
33 replies
33 replies
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_roNdLQpqbVoOH
I'm not sure, but wasn't this an issue that @SEAmod was going to take on as a project a while back to see if she could possibly get some changes made (and help some affected sellers in the meantime)?
It is insane that a customer can place an order, cancel the order, then leave feedback on this non-existent transaction. An open invitation to abuse. There is no reason in the world for that to be a thing.
But apparently it still is.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_LTNvvFJ2jqJOv
It is insane that Amazon allows bad actors to ruin small businesses without a care.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Seller_awYU0oH8skccg
I Had Two Recent Cancelled Orders than Left "1" & "2" Feedbacks respectively...These Feedbacks Knocked my one year Rating down to 66%...from 99% Lifetime.
They were Never Charged Anything... Very Few Buyers Leave Feedbacks Nowadays... Many sellers will cancel orders IF the Buyer seems to be Drop Shipping to a Different Address...or Otherwise Dodgy.
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_adTxaa79QM905
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_ZnAWBgAmMvzwN
Is it normal. The buyer returned the item because they were dissatisfied. Generally, only dissatisfied buyers will leave reviews.
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Seller_rm9a2zdejXhO9
What's even better? Leaving product reviews for items never purchased from you!!!
It's the greatest platform!
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_uRkmQUme3PQw3 Thank you for posting regarding order ID 114-1658336-7173024. I looked into the case and see that the second package with tracking ID 1Z8A8V140388395643 was shipped after the negative feedback was left. In this case, the buyer placed the order of quantity 2 but only received one quantity then subsequently left the feedback which was accurate regarding not receiving their full order. I understand that the second package arrived before maximum estimated delivery date, however, as the order as shipped after the ship-by date and after the feedback had been left, it is not eligible for removal.
Regards,
Quincy_Amazon
